Education Services Senior Specialist

Job Description

This role within Emerson serves as an advanced Learning Management System (LMS) resource responsible for leading complex system initiatives, integrations, enhancements, and governance activities across the Global Education Services ecosystem. The Sr. Specialist drives the execution of large-scale LMS projects, ensures system integrity and performance, and partners with business stakeholders, IT teams, and vendors to optimize learning operations, improve system capabilities, and deliver scalable solutions that support organizational objectives.

In This Role, Your Responsibilities Will Be :

• Lead complex LMS initiatives and enhancements, managing scope, timelines, dependencies, risks, and stakeholder alignment for system-related projects.
• Own monitoring of LMS integrations, ensuring data integrity, interoperability, and business continuity.
• Coordinate release management activities with LMS vendor and IT, including testing, validation, communication planning, and post-release monitoring.
• Design and lead system testing strategies, validation activities, and user acceptance testing for releases, integrations, and enhancements while ensuring alignment with accreditation and compliance standards.
• Partner with vendors and IT to review release notes, support escalations, evaluate configuration opportunities, and assess enhancement opportunities that improve business processes and user experience.
• Serve as a key LMS authority, providing guidance on configuration, permissions, learning paths, reporting, system governance, and extended enterprise use cases.
• Develop and maintain system governance artifacts, including role-based permissions, process documentation, operational standards, and best practices that support consistency, scalability, and compliance across the LMS.
• Lead system audits and optimization efforts, identifying opportunities to improve workflows, performance, data quality, and user experience.
• Drive issue management and resolution, including defect triage, escalation coordination, and stakeholder communication.
• Partner with business units to define and deliver learning analytics, dashboards, and reporting solutions that support operational decision-making.
• Support change management and user enablement initiatives, including training of super users and administrators while promoting adoption of new processes and system capabilities.
• Consult with business units and functional leaders to understand evolving learning requirements and translate business needs into scalable system solutions and reporting capabilities.
• Act as a key liaison across IT, vendors, and business teams, providing guidance on system capabilities and constraints.

Who You Are :

You are an experienced systems professional with deep LMS expertise who thrives in complex environments. You apply advanced knowledge and sound judgment to solve complex technical and operational challenges, improve processes, and guide stakeholders toward effective solutions. You influence decisions through expertise, collaboration, and data-driven insights while independently managing complex assignments aligned with business objectives.

For This Role, You Will Need :

• Bachelor's degree in Business, IT, Learning & Development, or related field plus 8+ years' experience; or 6+ years and a Master's degree; or equivalent work experience leading LMS or learning technology projects in an enterprise environment.
• Proven success managing system integrations, releases, and testing/validation for learning platforms.
• Deep knowledge of LMS administration, security roles/permissions, IACET standards, and data/reporting.
• Strong leadership, stakeholder management, and communication skills; ability to influence at multiple levels.
• Natural curiosity to explore and try new approaches, technologies and techniques
• Demonstrated ability to evaluate business requirements, recommend system solutions, and influence decisions across technical and non-technical stakeholder groups.

Preferred Qualifications That Set You Apart :

• Agile or PMP certification
• Knowledge in Oracle and Learning Management Systems preferred
• Familiarity with course design and development

Our Culture & Commitment to You:

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The starting salary for this role is $87,000 - $125,000 annually commensurate with the skills, talent, capabilities and experience each candidate brings to a role.

This position will be open for a minimum of 7 days from the day of the posting. Applicants are encouraged to apply early to receive optimal consideration.

We recognize that for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide a market-leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.

About Us

Why Emerson

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team let's go!

Job Info