Java Production Support Engineer (w2 only) at Raag Solutions Charlotte, NC

Java Production Support Engineer (w2 only) job at Raag Solutions. Charlotte, NC. Hybrid (3 days onsite and 2 days WFH) only w2 Must Have skills: Java, Dynatrace, Splunk, Kafka, MQ and WebSphere. Job Description Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Demonstrates flexibility, navigates ambiguity, and quickly establishes credibility among technical peers. 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent). Excellent written and verbal communication skills (English). Proven knowledge in some or all of the following: Java/J2EE - Core Java, JDBC, EJB, Java Web Services. Server‑side technologies - SOAP/RESTful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft. Good knowledge of middleware components such as Message Broker, IBM WebSphere MQ, JBoss application server, MuleSoft. Strong operating system knowledge in Unix and Windows including strong scripting skills. Must have experience with Splunk, Oracle, DB2 and PL/SQL query performance tuning. Knowledge of event‑driven and schedule‑driven batch processes. Experience handling various production support roles (technical - L1/L2/L3) and hands‑on experience with at least 2–3 widely used monitoring/scheduling tools. Ability to be part of an IT production support team providing front‑line technical support to end users, responding to issues related to Incident/Problem Management, Release/Deployment, Operational Readiness, Application Monitoring, and Production Governance. Experience troubleshooting, analyzing, researching and resolving issues using advanced query and programming skills, conducting root‑cause analysis, and identifying mitigations/risk. Experience with real‑time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Ability to work closely with Technology Infrastructure Teams and Development/Testing Teams in supporting Integrated/Independent releases, software/hardware upgrades, server upgrades, etc. #J-18808-Ljbffr Payfuture Technologies