Access Services Representative 3 - 6:30p to 7a - Thursday to Saturday

About Us Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott & White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well. Our Core Values We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering an exceptional experience. Benefits Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Access Services Representative 3 obtains current and accurate demographics and insurance information to register patients, verifies insurance benefits, negotiates, and collects patient financial responsibilities. The role also supports special projects, account maintenance, and reports, acts as a mentor or trainer to other employees, and may cover supervisory assignments as needed. Essential Functions Of The Role Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote teamwork while improving revenue cycle functions and the patient experience. Interacts regularly with other areas and departments to provide information on patient delays and schedule changes, both within and between departments. Verifies patient eligibility for insurance coverage and benefit levels for services, calculates and collects patient liability, establishes deposit requirements, and negotiates payment arrangements as needed. Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance (e.g., wheelchairs) when applicable. Adheres to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification. May perform cashiering duties according to policies and procedures, and verify all cash deposits. Conducts quality audits and supports special projects, account maintenance, and reports. Functions as a super‑user, formal trainer, and subject matter expert of the department; monitors daily workflows, notifies management of trends, and communicates to optimize the patient experience. May serve in interim supervisory roles. Key Success Factors 2 years of healthcare or customer service experience or education equivalency required. Proven ability to problem‑solve and perform critical thinking. Excellent listening, communication skills, and professional telephone etiquette. Maintains a professional demeanor in stressful and emotional environments, including crime, behavioral health, suffering patients, and life or death situations. Exhibits high empathy and communicates well with patients and families during trauma; demonstrates exceptional customer service skills. Manages multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing, and computer navigation skills. Basic computer skills and Microsoft Office proficiency. Belonging Statement We believe that all people should feel welcomed, valued and supported. Qualifications Education: Associate's degree or 2 years of work experience above the minimum qualification. Experience: 2 years of experience. #J-18808-Ljbffr