Volunteer Services Program Supervisor

Inova Fairfax Hospital is looking for a dedicated Volunteer Services Program Supervisor to join the team. This role will be part-time, 20-hours per week; Tuesdays, Thursdays, & Fridays, 10:00 AM – 5:00 PM; no weekends.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offeringpaid time off, paid parental leave, & flexible work schedules .

Volunteer Services Program Supervisor Job Responsibilities:

• Responsible for oversight of the compassion cart program, including stocking and managing supplies and managing the rounding schedule.
• Supervises approx. 60-80 volunteers in Patient Support Services over the course of two shifts / day ensuring compliance with hospital, Joint Commission and regulatory policies and standards.
• Effectively trains and monitors Patient Support Services volunteer performance to prevent safety rule errors and HIPAA violations.
• Counsels and coaches Patient Support Services volunteers for service recovery issues with patients and staff.
• Liaise with Patient Transport and clinical colleagues to ensure Patient Support Services errands are completed correctly and in a timely manner with excellent customer service, including enforcing the proper procedures for discharging and transporting patients; delivering patient flowers, mail and packages; and completing other errands as requested by staff.
• Develops and executes work plans for special projects and revises as appropriate to meet changing needs, priorities and requirements. Creates new and innovated ideas and opportunity statements for new project opportunities or program expansion initiatives.
• Responsible for the data management and administrative functions for volunteer service programs to ensure accuracy, maintenance, confidentiality & security of all required reports & documentation for volunteers.
• Organizes and tabulates data, often of a highly confidential nature, and maintains routine and/or specialized databases using Excel, or specialized database applications.
• Revises or develops processes and procedures, as needed, to support efficient and effective department operations, implementing policies when appropriate.
• Serves as the primary point of contact for new applicants, processing all compliance requirements including background check, TB/flu and scheduling of class date.
• Facilitates logistics on the training day, including securing catering, overseeing registration and training paperwork.
• Performs other duties as assigned.

Minimum Qualifications:

• Education: Bachelor’s Degree
• Experience : 1 year of relevant work experience in healthcare operations, project management, or office experience

Preferred Qualifications :

• Experience : prior work with supervising volunteers

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.