BEER-WINE-LIQR/LEAD CLERK

Overview Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Beer/Wine/Spirits operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Establish performance goals for department and empower associates to meet or exceed targets. Develop adequate scheduling to manage customer volume throughout hours of operation. Train and develop associates on performance of their job and participate in the performance appraisal process. Adhere to all local, state and federal laws, and company guidelines. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products they inquire about. Inform customers of Beer/Wine/Spirit specials. Display a positive attitude. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the Beer/Wine/Spirits. Prepare and submit seasonal critiques for the sales and merchandising supervisor. Implement the period promotional plan for the department. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Train department associates on inventory/stocking and Computer Assisted Ordering. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Must be 21 years of age Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Desired High school education or equivalent preferred Management experience preferred Beer/Wine/Liquor experience Familiar with industry terms and processes Retail experience Knowledge of imported and domestic varieties, the flavor profiles and how they are made Knowledge of industry trends in specialty wines and beers as they relate to the customer Second language (speaking, reading and/or writing) About Us Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Mariano’s family! If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call View phone number on click.appcast.io or contact the location’s management. What You’ll Receive From Us The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! #J-18808-Ljbffr Kroger