Office Manager

Office Manager

Coffman YMCA Springboro, Ohio Full-Time/Non-Exempt $14.00-$16.80/hour

Position Summary: Responsible for carrying out business office and record keeping procedures for the branch. This position will also include Membership Coordinator responsibilities for the Coffman YMCA. At the YMCA, we are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Office Manager Essential Functions:

• Processes daily, weekly and monthly reports such as cash distribution, petty cash, expense summary accounts, accounts receivable, end-of-shift reports, Annual Campaign, and other applicable reports.
• Makes daily bank deposits and distributions.
• Maintains files for correspondence, documents, purchase orders, requisitions, and equipment, inventories and vendors.
• Orders office supplies.
• Records all purchase orders and invoices.
• Processes employee new hires, changes, terminations and maintains personnel files.
• Runs payroll reports and enters branch payroll on a bi-weekly basis.
• Organizes systems and procedures for the branch.
• Communicates office policy, procedures, and changes to all staff.
• Assists member service at the front desk during peak hours or when substitution of staff is necessary.
• Assists in the supervision and scheduling of front desk staff.
• Provides excellent member service and trains others in these services.
• Proactively solves problems
• Flexible work schedule may be required for occasional weekend or evening shift if needed.
• Carries out other duties as assigned by the Director or Management Staff.

Membership Coordinator Essential Functions:

• Oversees Member Service Desk staff through scheduling, training and coaching.
• Oversees Member Service Desk Operations through: organizing the Member Service Desk processes and systems. Processing of membership sales, changes, cancellations and all other member transactions, program registration, and other activities that occur at the Member Service Desk. Ensuring communication between Program Directors and other branch staff with the Member Service Desk staff. Remaining knowledgeable of member information and programs. Ensuring excellent phone service.
• Provides excellent member service and trains others in these services.
• Serves as scheduled staff coverage at the Member Services Desk.
• Conducts tours of the facility for prospective members and guests.
• Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Performs routine copying and filing.
• Is familiar with member information as outlined in the new member handbook.
• Proactively solves problems.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications: High school diploma or GED required. A 2-year degree or applicable experience is preferred. Two years or more of related administrative experience required. Computer skills are required as well as a general knowledge of accounting/bookkeeping, data entry, and word processing systems.