Helpdesk Engineer

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments.

As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development.

Key Responsibilities

• Troubleshoot and resolve common client issues including:
  • Email, Outlook, and Microsoft Office problems

  • Printer and imaging issues

  • User accounts, password resets, and workstation setup

  • Basic server and network-related tasks (with guidance)

• Provide support through:
  • Remote assistance

  • Phone support

  • Onsite client visits as needed

• Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)

• Document work thoroughly in tickets and follow established processes

• Escalate advanced issues to Tier 2/Tier 3 engineers when needed

Skills & Requirements

• CompTIA A+ (preferred but not required if actively pursuing)

• Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)

• Strong communication skills when explaining technical issues to clients

• Willingness to learn, take direction, and grow into a more advanced role

• Customer service experience or any client-facing role strongly preferred

• Reliable transportation for onsite visits

• Ability to work additional hours when needed

• Strong attention to detail and a positive, solutions-focused attitude

• Familiarity with Microsoft Office and ticketing/CRM systems is a plus

Why Join CNR Technologies?

We pride ourselves on being a company where people love to build their careers. At CNR, you’re not just another help desk tech—you’re part of a team that invests in your growth and celebrates your success.

We offer:

• Competitive salary based on experience
• Remote flexibility with onsite visits only as needed
• Performance-based raises and bonuses
• Generous and flexible paid time off
• Company medical reimbursement benefit
• Company-funded IT training and certification programs
• Exposure to the latest technologies and real-world environments
• A supportive team that wants to see you advance

Compensation

Salary will be competitive and commensurate with experience.

  Please include your preferred salary range when applying.

Equal Opportunity Employer

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Flexible work from home options available.