Field Service Representative

Field Service RepresentativeHankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.Pioneering innovative technologies and eco-friendly manufacturing practices.Opportunities for internal mobility, leadership development, and continued learning.Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.Committed to diversity, teamwork, and sustainabilityPosition IdentificationJob Title – Field Technical Service Specialist – SouthReport to – Field Service Unit ManagerLocation - Grand Prairie, TexasJob PurposeHankook Tire's Technical Services Department works in after-sales service, warranty, and quality related roles. This position will be responsible to regularly interact with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers, distributors, and Hankook's own facilities to inspect tires returned for warranty and/or quality issues and communicates with all necessary parties about findings. The position receives and answers simple to complex inquiries and complaints for all Hankook products through specialized technical knowledge of products and usage. This position will work at Hankook's TX Regional Distribution Center, located in Grand Prairie, TX (75050), and regularly travel.Key AccountabilitiesResponsible for inspections and communications about Warranty and Quality items to internal staff and external customers in South area.Receive and answer simple to complex customer inquiries for all Hankook products through specialized technical knowledge of products and usage.Inspect return tires by physically visiting warehouses, dealers, and fleets, or by doing photo inspection.Regular travel for company and/or dealer meetings, market surveys, and for field related issuesResearches and obtains resolution of a variety of customer complaints and issues.Keep up with the competitors' products information and tire industry regulations.Any other duties/responsibilities as assigned by ManagementCore CompetenciesProfessionalismPlanningCommunicationOrganizational SkillsAttention to detailInterpersonal SkillsWilling to travel (75%)Proficient in Microsoft Office (Outlook, Excel, Word, and Power Point)Computer LiterateSelf-StarterQualificationsHigh School diploma requiredBachelor degree preferred, ideally in engineering or scienceAt least 4 years of relevant experience in Tire and/or Automotive industriesStrong oral and written communication abilityCustomer service experience preferredMust be able to work in a result-oriented, fast-paced environment as part of teamMust have a valid driver's license and have reliable transportation (personal vehicle for travel)Intermediate to advanced Microsoft Office capabilitiesLocated in the South within commuting distance to Grand Prairie, Texas