Healthcare Customer Care Representative (Hybrid / Remote)

Join a Fortune 5 healthcare leader and serve as a vital link in helping members understand and navigate their pharmacy benefit plans. In this fast-paced, high-empathy customer service role, you will take inbound phone calls from members to answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions.

Through clear communication, active listening, and problem-solving, you will offer personalized solutions to simplify the healthcare experience for members—all while gaining valuable experience in the growing healthcare industry.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Position Type: Contract Opportunity

Pay Rate: $20.00 / hour

Work Model: Hybrid (1-Day Onsite Orientation, followed by 100% Remote Virtual Training & Assignment)

Onsite Location: 3375 Koapaka St. Suite D-105, Honolulu, HI 96819

Training Schedule: Monday – Friday, 7:00 AM – 3:30 PM HST (Mandatory attendance for 6+ weeks)

Post-Training Shift Options: Monday – Friday (Assigned based on business needs & candidate preference):

• 7:00 AM – 3:30 PM
• 8:00 AM – 4:30 PM
• 10:30 AM – 7:00 PM

Key Responsibilities

• Inbound Member Support: Answer incoming phone calls from healthcare plan members to assist with prescription insurance coverage, medication benefits, and mail-order prescriptions.
• Customer-Centric Problem Solving: Guide callers through complex pharmacy benefits in a patient, reassuring, and helpful manner that demonstrates genuine concern for their well-being.
• Multi-Tasking & Computer Navigation: Toggle seamlessly across multiple screens and Windows-based programs while speaking, reading plan details, interpreting benefit logic, and entering records simultaneously.
• Communication & Empathy: Match the pace and tone of the caller while maintaining a calm demeanor, high empathy, and strict adherence to HIPAA and federal compliance regulations.

Requirements & Qualifications

Must-Have Requirements

• Location: Must reside locally in Hawaii (within 75 miles of the Honolulu site) to attend the initial onsite orientation.
• Experience: 1+ years of experience interacting with customers in a call center, retail, hospitality, customer service, or military environment.
• Technical Skills: Strong computer proficiency navigating Windows-based environments, multi-screen setups, and dual software applications.
• Remote Setup Requirements:
• Secure, quiet, distraction-free home office space.
• Reliable hardwired high-speed internet (Minimum 25 Mbps download / 3 Mbps upload ). Speed test screenshot required with application submission.
• Ability to be on camera via Microsoft Teams for all training modules and ongoing meetings.

Preferred Qualifications

• Associate degree or equivalent experience.
• 6+ months of experience in healthcare, health insurance, or pharmacy support.
• Demonstrated ability to exhibit patience, empathy, active listening, and clear verbal communication.
• Strong reliability and record of strict adherence to shift schedules. xhyhwjd

Remote working/work at home options are available for this role.