Emergency Department Patient Access Representative

UPMC is seeking full‑time Mobile Patient Access Representatives to support patient registration across multiple Emergency Departments throughout Allegheny County and Cranberry.

In this traveling role, you'll rotate between various UPMC Emergency Department locations, providing front‑desk and bedside registration support. This is an excellent entry‑level opportunity for those looking to start or grow a career in healthcare, with full training provided.

What You'll Do:

As a Patient Access Representative, you'll be one of the first UPMC team members patients and families meet when they arrive in the Emergency Department. Your day-to-day responsibilities will include:

• Gathering and updating demographic and insurance information.

• Verifying insurance eligibility.

• Collecting and documenting patient payments (co‑pays, co‑insurance, deductibles).

• Securing required signatures for consent to treat, financial responsibility, and other necessary forms.

This role is essential to ensuring patients receive timely, accurate, and compassionate support during what can be a stressful moment.

Work Schedule & Locations:

• You will travel to various UPMC Emergency Departments across Allegheny County and Cranberry.

• Shifts vary and may include daylight, evening, and overnight hours.

• Weekend and holiday availability is required.

• Some flexibility in scheduling and locations may be considered individually.

• After six months of floating to multiple hospitals, you may have the opportunity to transition into a permanent assignment at a single Emergency Department.

Training:

You'll receive a structured onboarding experience, including a four‑day Medipac training program followed by hands‑on shadowing to build confidence and familiarity with the role.

• Completion of high school diploma or equivalent.

Clearances/Licensure: (to be acquired after offer acceptance and before start date - we will provide instructions on how to obtain)

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

At UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.