Insurance Call Center Supervisor

AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team ! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction.

Please note: An active Personal Lines or Property & Casualty (P&C) license is required. You must also reside in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK, SD, AL, FL, GA, MI, MN, MO, MT, NC, TN, or TX.

What we can offer you :

• The starting base compensation for this position is $46,988 to $87,875 salary. For candidates located in New Jersey, the salary range is $58,043 to $87,875. Actual pay will be based on factors such as applicant experience and geographic location.
• Eligible for Annual Merit Increase and Bonus
• Paid Time Off (almost 4 weeks the first year)
• 8 Paid Holidays
• 401(k) plan with employer match up to 7%
• Medical, Dental, Vision and Prescription coverage
• FREE AAA membership (inclusive of product & service discounts)
• FREE Life Insurance and so much more!

The primary duties of the Insurance Call Center Supervisor are:

• Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.
• Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources.
• Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls.
• Provide coaching and counseling to associates with professionalism.
• Prepare monthly reports of the department’s activity and sales statistics for management.
• Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.
• Handle all time accounting and scheduling of sales associates.
• Assist in monitoring the sales department’s performance results vs. plan.
• Develop sales associate action plans
• Handle escalated customer issues that are more complex than can be handled by a sales associate.

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Minimum Qualifications:

• The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST.
• Associate’s degree in Business or related field or equivalent.
• 5+ years of experience working in the insurance sales field including one year of supervisory experience.
• An active Personal Lines or Property & Casualty License.
• Excellent oral and written communication skills.
• Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).

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Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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