Salesforce Account Engagement & Marketing Cloud Specialist

Salesforce Marketing Cloud Specialist

Essential Duties:

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

• Design, manage, and optimize customer journey flows within Salesforce Marketing Cloud and Account Engagement.
• Collaborate with cross-functional teams to understand business needs, prioritize projects, and implement solutions.
• Provide expert support, troubleshooting, and timely resolution of user issues.
• Conduct training sessions to enhance system adoption and user competency.
• Identify and implement process improvements to enhance efficiency within the Salesforce platform.
• Partner with the commercial team to translate business objectives into effective Salesforce journey solutions.
• Lead and participate in Salesforce-related projects from initiation to completion.

Job Requirements:

• Proactive, self-driven, and adaptable, with a positive attitude in a fast-paced environment.
• Willingness to learn and develop new skills.
• Strong team player with excellent interpersonal and influencing skills.
• Effective English communication skills (both oral and written); additional languages are a plus.
• Interest in business processes and systems.

Physical Requirements:

• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor.
• Hear and speak via telephone.
• Reach forward and/or overhead.
• Occasionally lift up to 20 pounds.

Work Environment:

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

Job Description Acknowledgment:

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.