Business Office Associate

Lexington ENT
Full Time
Day Shift
4 days/wk M-Th 7-5 (Flex Fri)

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state's first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer's care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Minimum Qualifications

Minimum Education : High School Diploma or Equivalent
Minimum Years of Experience : 6 months in a related field involving administrative support and customer service activities
Substitutable Education & Experience : Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program
Required Certifications/Licensure : None.
Required Training : None.

Essential Functions

• Maintains positive attitude. Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice. Tact is required in all communication and the employee is responsible for harmonious relationships.
• Demonstrates the following:
  • Appropriate communication of information to all ages.
    i. Infant - birth to 1 year
    ii. Child - 1 year through 12 years
    iii. Adolescent - 13 years through 17 years
    iv. Adult - 18 years through 65 years
    v. Geriatric - over 65 years
  • Responsiveness to all patients and office staff requests.
  • Performance of duties assigned by authorized personnel or as required in an emergency, i.e., fire or disaster.
• Provides/Performs
  • Communication
    • Telephone (Answer, Transfer)
    • Orders/Messages - Accurate and timely relay of information
  • Scheduling
    • Referrals
    • Appointments
    • Ancillaries
    • Surgeries
    • Hospital Admissions
  • Medical Records
    • Documentation
    • Forms - Chart structure
    • Electronic chart maintenance
    • Image files
    • Faxing
    • Copying
  • Mail - In and Out
  • Office Operations
    • Enter/Verify/Correct patient demographics and insurance information
    • Obtain necessary signatures and consents as appropriate
    • Post charges/payments
    • Collect payment for office visits
    • Daily updates
    • Deposits
    • Maintain cash drawer
    • Screening and collecting unpaid balances
    • Financial counseling when needed
    • Work accounts receivable
    • Precertification/Authorization
• Operation of and responsibility for equipment (including, but not limited to, routine maintenance, ordering of supplies, log sheets and cleaning)
  • General Office Equipment, i.e., fax machine, copier, etc.

Duties & Responsibilities

• In-service/Education
  a. Department Orientation
  b. Annual Training
• Clerical log sheets/auditsa. Samplesb. Equipment
• Other
  • Coding
    • E&M/basic visits
    • Office procedures/complex visits
    • Surgeries
    • Hospital Services
    • Correspondence
    • Statistical reports
    • Accounts payable
    • Payroll
    • Chaperone
  • Provides support and guidance for clerical policies and procedures
• All other duties as assigned

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance - equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.