FRONT DESK SUPERVISOR*
TownePlace Suites Tucson Williams Centre
Front Desk Supervisor
Hot Job
SHS ADDISON - ADDISON, TX 75001
Position Type Full Time
Description
The Front Desk Supervisor will:
- Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments.
- Motivates staff within all hotel departments and establishes a productive working environment for the hotel.
- Conducts performance evaluations and provides feedback to employees.
- Oversees and participates in guest registration.
- Confirms cancels and modifies reservations as needed.
- Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees and monitors labor costs to stay within departmental budget.
- Ensures agents use the appropriate walk-in sales strategy.
- Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security, and emergency procedures as established.
- Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations, and team interviews).
- Conducts training classes regarding safety, security, department procedures, and service guidelines.
- Maintains rewards recognition systems.
- Fulfills Manager on Duty shifts.
- Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage-Hour laws.
Vacancy posted 3 days ago
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