Parts Specialist

Job Description

Job Description

Job Summary:

We have an immediate opening for a Parts Specialist to assist with the parts needs of both customers at the counter & Service Technicians for their repair needs.  

The ideal candidate has…

- Exceptional salesmanship and customer service skills.  

- Excellent people skills and efficient parts lookup and retrieval for both customers and service technicians. 

You will contribute to our team by: (Duties and Responsibilities)

- Upholding: Ensures all company values are adhered to and promoted.  This would include leading by example and participation in employee recognition programs.

- Fulfilling & Satisfying: Responsible for meeting assigned revenue and margin objectives through effectively servicing retail customers.  Ensure excellent customer service and sales skills, including correctly identifying customer needs and recommendations, and using up-selling / cross-selling opportunities.  Demonstrates product, including safety concerns, as needed.

- Supporting: Ensures service technician needs are met timely and accurately.  If appropriate and possible, proactively work with service to get needed parts delivered to technicians so their efficiency is maximized.

- Organizing & Stocking Assists manager in ensuring store is appropriately staffed for customer demand and inventory management.  Ensures back office / warehouse storage is clean and organized.

- Supplying: Assists manager in planning inventory needs; assists in submitting special / stock orders per established procedures. 

- Shipping & Receiving: Ensures proper inventory shortage control through diligent receiving, shipping, and sales processes.  Maintains clean, well-stocked and attractive merchandise displays. Assists in performing physical inventory counts on a regular basis, complete physical inventory annually.

- Developing: Takes personal initiative to maintain a current knowledge of parts and accessories, including bulletins and safety information to protect all parties.

- Welcoming & Servicing: Ensures a high level of customer satisfaction as measured by customer surveys, and other customer feedback.  Greeting all customers when entering the building within 20 seconds of arrival. Ensures customer expectations are met (billing notification, backorder notification, etc.), including extraordinary efforts at meeting commitments. Take effective action to resolve any customer issues that occur.

- Marketing: Assists manager with developing and executing parts promotions and inventory strategies.  Works with the Store Manager to manage local marketing activities as needed, including customer and vendor events.

- Managing: Ensures all corporate policies and procedures are followed, including those regarding inventory, closing tickets in a timely manner, etc.

- Communicating: Ensures good communication within location, and with other locations / employees.  Leverage manager and Parts Program Manager as needed for any difficult questions and parts lookups.

If you have/can: (Skills and Experience)

- Associates degree or equivalent experience in parts operations and sales, preferably at a dealership.

- Excellent retail sales and customer relationship skills

- Good knowledge of sales techniques and methodologies; knowledge of retail pricing principles and discounting.

- Working knowledge of retail merchandising, as well as parts storage and warehouse store methods preferred.

- Inventory management and control knowledge and experience preferred

- Strong communication and interpersonal skills with individuals at all levels of the organization

- Expertise with computer systems, including MS office and internet-based applications

- Ability to work extended hours during the week and on weekends

- Ability to travel to company meetings and training events as needed

- Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle

- Satisfactory results of a pre-employment drug screening

You will earn/be eligible for…

- Competitive hourly wage with overtime pay starting at 40 hours

- Commission on parts sales

- Annual company and location bonuses

- Medical/Dental/ Vision Coverage

- Health Savings Plan

- Life and Disability Insurances

- AFLAC

- Flexible Spending Account

- 401K Match and Profit Sharing

- 96 hours of accrued PTO

- 32 hours of Holiday PTO

- Six (6) Paid Holidays 

- Bereavement Pay

- Wellness Plan

- Company Uniforms