Tow Truck Specialist

Job Title

Summary Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

Leverages sales skills for offering products and services from AAA to member during service interaction

Utilizing on-board computer, radio communications, and mapping systems

Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure

Common knowledge of vehicle components and the common reasons for vehicle failure

Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification/ Requirements

Must possess a valid driver's license with a safe driving record

Two (2) years of experience in a customer contact role

Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training

Vocational technical automotive training/certification or equivalent experience- Preferred

ASE (Automotive Service Excellence) Certification- Preferred

Must be at least 21 years of age

Work Environment/Physical Requirements Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.#ERS

$27.50 hourly pay with potential to make up to an additional $1,900 per month with quality and productivity incentives