Call Center Representative

Job Description

Job Description

Patient Services Specialist (Entry Level)

Location: Pittsburgh, PA (Onsite)

Schedule: Full-Time, 40 Hours Per Week

Shift Hours: Varying schedules between 8:00 AM and 8:00 PM

We are hiring Patient Services Specialists to join a growing specialty pharmacy team. This is an excellent opportunity for individuals looking to build a career in healthcare customer service and patient support.

In this role, you will help patients navigate insurance benefits, prior authorizations, financial assistance programs, and prescription-related questions while providing outstanding customer service.

• Handle inbound and outbound calls with patients, healthcare providers, and insurance companies
• Verify insurance benefits and coverage information
• Support prior authorization requests, appeals, and medical exception processes
• Assist patients with financial assistance and manufacturer-sponsored support programs
• Research and resolve insurance claim and coverage issues
• Track and follow up on authorization requests to ensure timely completion
• Maintain accurate documentation and patient records
• Provide professional, compassionate customer service throughout the patient experience

• High School Diploma or GED required
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Comfortable speaking with patients, providers, and insurance representatives
• Basic computer skills and ability to navigate multiple systems

• Call center or customer service experience
• Healthcare, pharmacy, medical office, or insurance experience
• Benefits verification or prior authorization experience
• High-volume phone support experience

• Offers will be made based on resume review
• Candidates should be prepared to move quickly through onboarding
• Background check required
• Drug screen required

Start Date: November 16, 2026

Candidates must be available to start training on November 16.

The following holidays will be observed as unpaid time off:

• Thanksgiving Day
• Christmas Day
• New Year's Day

• Entry-level healthcare opportunity
• Paid training
• Potential for full-time conversion
• Career growth within a leading specialty pharmacy organization
• Stable, full-time hours in a professional healthcare environment

Apply today if you enjoy helping people, solving problems, and delivering exceptional customer service.

This is a Contract to Hire position based out of Pittsburgh, PA.

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Pittsburgh, PA.

This position is anticipated to close on Oct 29, 2026.

This is a fully onsite position in Pittsburgh,PA.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.