Product Support Technician - Contract

Product Support Technician Catapult is looking for an innovative, reliable technician to join our Live Services Operations team to assist with the delivery of in‑game video and data solutions to Division 1 NCAA football teams in 2025. Based in our Orlando/Maitland office, you will be the customer’s primary point of contact to ensure Live Video solutions are tested and operational. This is a contract/temporary position requiring at least 8 hours a week during the summer 2026 through January 2027. Responsibilities Provide technical support assistance to onsite technicians using our Video platform solutions via phone, email, or live chat. Collaborate with onsite technicians to ensure pre‑game checks are completed within the agreed‑upon time frame. Own problems through to resolution to maintain high user satisfaction. Escalate time‑sensitive problems to the next level of support. Record details of all incoming support requests in line with company procedures. Validate new software features, including hands‑on testing in the field. Work collaboratively with the global support team and engineering department. Prioritize the incoming support queue. Utilize Remote Software to access customer and internal hardware. Submit a post‑game summary report for each assigned game for league officials review. Qualifications Experience with Coaching Video solutions such as Thunder, Focus, Vision, and/or MatchTracker is preferred. 1‑2 years of technical support experience is preferred. Willingness to go above and beyond for the customer is required. Associate degree in Computer Science, IT, sports science or equivalent experience is preferred. Strong written and verbal communication skills. Prior troubleshooting experience with PC or Mac based systems. Experience with support ticketing platforms; Zendesk is preferred. Available to work one 8‑hour shift on Saturdays. Ability to thrive in a dynamic work environment and see tasks through to completion. Great understanding of a range of sports and the challenges athletes and coaches face. Pay The base pay for this position is $30 per hour. Your specific base pay within this range will be determined by factors such as your geographic location, relevant experience, and job‑related skills. Benefits Outstanding paid maternity and paternity leave. #J-18808-Ljbffr Catapultsports