Airport Customer Service Supervisor

Overview The Auburn University Regional Airport is excited to begin the search for an Airport Customer Service Supervisor! The Airport Customer Service Supervisor is responsible for overseeing daily airport operations, ensuring the highest standards of safety, efficiency, and customer satisfaction. This role is crucial in maintaining a seamless and positive airport experience for all passengers and staff. Responsibilities Customer Service: Supervises, mentors, and evaluates airport customer service staff, including scheduling and training on a monthly basis. Coordinates staff activities and schedules to maintain smooth operations. Collaborates with various airport personnel and customers to enhance service delivery. Marketing: Designs, leads, and initiates airport marketing programs under the direction of the Airport Deputy Director. This includes creating airport merchandise, managing social media platforms, and participating in trade shows and training events to foster industry connections. Operations: Oversees daily Fixed Based Operator (FBO) operations coordinating with aircraft, charter operators, rental car vendors, catering vendors, and airport tenants. Ensures accurate billing and hospitality needs are met. Financial: Supervises the processing of aviation credit cards and prepares accounting documents for the Manager. Handles credit card transactions, conducts fuel audits, verifies fuel types, invoices, and balances credit card machines. Prepares financial documents to be processed by airport manager including collection reports, purchasing card reconciliations, TES back‑charge entries, Kronos timekeeping, EPAFs, and travel vouchers. Provides backup support for financial reporting and assists the Executive Support Specialist II during absences. Qualifications High school diploma or equivalent plus 6 years of general administrative experience with a financial focus. Bachelor's degree plus 2 years of general administrative experience with a financial focus. Licenses & Certifications Valid Driver's License Contract Type Continuing Benefits Generous benefits, educational opportunities, and a culture of support and work/life balance. Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Visit the Office of Equal Opportunity Compliance's website to learn more. #J-18808-Ljbffr