Customer Service Rep(6496) - 651 N. US Hwy. 183 Suite 190

Customer Service Rep

This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when business demands. A competitive nature is a must. We are very flexible with hours and can accommodate a schedule that requires only 1 shift per week or as many as 5-6 shifts per week. Both daytime and evening shifts are available.

Advancement: Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager of Corporate Operations or Franchisee, our stores offer a world of opportunity.

Diversity: Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Summary Statement: We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world and every neighborhood requires exceptional team members working together. At Domino's Pizza, our people come first! General job duties for all store team members but are not limited to:

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, and walk-in cooler
• Prepare product
• Receive and process telephone orders
• Complete any required paperwork
• Clean equipment and facility daily
• Maintain store equipment

Training: Orientation and training provided on the job. Training will focus on:

• Taking orders
• Labeling boxes
• Making pizzas

Communication Skills: Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills:

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

Qualifications

Must be 16 years of age or older. Strong customer service and communication skills. Ability to work in a fast-paced environment. Positive attitude and willingness to work as part of a team. Dependable, punctual, and reliable. Ability to follow directions and company policies. Basic math and cash-handling skills are a plus. Must be willing to work a flexible schedule, including evenings, weekends, holidays, and during inclement weather. Ability to stand, walk, bend, and lift up to 25 pounds throughout the shift. Must be able to pass a criminal background check.

Additional Information

Work Conditions: Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
• Sharp edges and moving mechanical parts

Sensing:

• Talking and listening on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces

Temperaments:

• The ability to direct activities
• Perform repetitive tasks
• Work alone and with others
• Work adequately under stress
• Meet strict quality control standards
• Work well with others
• Satisfy unhappy customers
• Analyze and compile data
• Make judgments and decisions
• Problem Solving

Physical Demands:

• Standing
• Walking/Jogging/Running
• Sitting
• Lifting
• Carrying
• Pushing
• Climbing
• Stooping/Bending
• Crouching/Squatting
• Reaching
• Hand Tasks