Instructional Designer - Learning & Development

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE : To design training courses and materials in compliance with the process of learning using eLearning tools; assists with organizing and conducting training using a webinar tool and tests learning deliverables ensuring performance improvement in line with business goals.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Designs courseware including scrip writing, storyboards, facilitator guides and participant materials as well as course certification in compliance with company process of learning.
• Creates and maintains pre-, post-, and behavioral change assessments within each course; uses data to provide statistical proof that course objectives are being achieved.
• Consistently researches technology and media options for effective adult blended learning.
• Creates and maintains training material and ensures that adult learning principles are applied.
• Partners with various subject matter experts to design content, where appropriate.

• Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues.
• Participate in design reviews, revisions, and quality assurance checks.
• Maintain version control and documentation for assigned learning assets
• Creates and manages development timelines and milestones to ensure all requirements are met.
• Stay informed about instructional design trends, emerging tools, and best practices, including AI platforms such as Co-Pilot and Articulate AI.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization globally

QUALIFICATIONS

Education & Licensing

Bachelor's degree in Instructional Design or Education from an accredited college or equivalent work experience required.

Experience
Six (6) years training experience (including e-learning) and course design or equivalent combination of education and experience required to include advanced knowledge of instruction design-related tools. Claims management experience preferred.

Skills & Knowledge

• Knowledge of all aspects of Adult Learning, including analyzing performance needs, designing training materials including e-learning content, instructing/facilitating, evaluating training, and coaching the application of training
• Good knowledge of human performance technology and consulting
• Knowledge of authoring tools including Articulate 360 and Adobe Creative Cloud (InDesign, Premier Pro, and Photoshop)
• Good knowledge of e-learning theories and technologies
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Advanced implementation skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to manage multiple, time sensitive priorities meeting internal customer needs
• Ability to work independently
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $55,723.00 - $70,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.