Service Desk Technician

Job Description

Job Description

Service Desk Technician

About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including Service Desk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we provide the best-fit technology solutions to meet our customers’ business objectives.

Position Overview: We are looking for a seasoned, self-motivated Service Desk Technician who excels in both communication and technical proficiency. The ideal candidate possesses the ability to articulate complex technical issues to diverse audiences and collaborates effectively within a team.

Location Requirement: Candidates must currently reside in the state of Ohio. Remote applicants outside of Ohio will not be considered.

Key Responsibilities:

• Rapidly diagnose and resolve client issues, or escalate them to senior technicians when necessary
• Support senior-level IT staff in various tasks
• Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
• Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
• Install, configure, and troubleshoot computer systems, printers, and other peripherals
• Accurately document technical issues and resolutions in the ticketing system
• Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
• Assist in the deployment and upgrade of software and hardware
• Educate end-users in basic IT functions and best practices
• Conduct regular system maintenance tasks, such as backups and software updates

Qualifications and Skills:

• Fundamental understanding of Windows Server
• Experience with remote access technologies
• Knowledge of antivirus software and basic Windows networking
• Strong verbal and written communication skills
• High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
• Proven experience as a Service Desk Technician or in a similar role
• Proficiency in Windows operating systems
• Competency in computer hardware, software, networking, and troubleshooting
• Ability to work both independently and as part of a team in a fast-paced environment
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
• Strong technical troubleshooting and problem-solving skills
• Meticulous attention to detail in documenting technical issues and solutions
• Ability to prioritize and effectively manage multiple tasks

Cultural Fit: We are a family-owned business that values accountability, professionalism, and individual growth. At QualityIP, your voice is heard.

Benefits:

• Competitive salary with performance-based incentives.
• Medical Mutual Health Insurance with HSA & ancillary benefits.
• John Hancock Retirement Account – Simple IRA with 3% company match.
• Flexible scheduling options.
• Paid Time Off.
• Certification Assistance- 100% reimbursement for training, course materials, and testing fees.
  
• Free company apparel.
• Microsoft Workplace Discount.
• Keeper Password Manager.
• CompTIA content & exam voucher discounts.
  

Compensation: The salary range provided for this position is based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location. Individual compensation within the range will be determined based on these and other job-related factors.

If you have exceptional organizational skills and thrive in a high-profile team environment, we would love to meet you!