Order Entry Specialist

Job Summary
We are seeking a detail-oriented and organized Order Entry & Coordination Specialist to join our remote team. In this role, you will be responsible for entering customer orders accurately, coordinating with internal departments, monitoring order status, and ensuring a seamless customer experience. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Enter and process customer orders accurately into the company's order management system.


• Review orders for completeness, pricing accuracy, and product availability.


• Coordinate with sales, warehouse, shipping, and customer service teams to ensure timely order fulfillment.


• Monitor order status and proactively resolve issues or delays.


• Communicate with customers regarding order confirmations, shipment updates, and inquiries.


• Maintain accurate customer records and order documentation.


• Process order changes, cancellations, returns, and exchanges as needed.


• Assist with inventory checks and backorder management.


• Prepare reports related to order processing and customer requests.


• Ensure compliance with company policies and quality standards.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.


• 13 years of experience in order processing, customer service, data entry, or administrative support.


• Strong typing and data entry accuracy.


• Proficiency in Microsoft Office (Excel, Outlook, Word).


• Experience with ERP, CRM, or order management systems (such as SAP, Oracle, NetSuite, or Salesforce) is a plus.


• Excellent organizational, communication, and problem-solving skills.


• Ability to work independently in a remote environment.


• Strong attention to detail and time management.

Preferred Skills

• Customer-focused mindset.


• Ability to prioritize multiple tasks and meet deadlines.


• Experience working with cross-functional teams.


• Knowledge of shipping and logistics processes.


• Comfortable learning new software and technology.

Benefits

• Competitive salary.


• Remote work flexibility.


• Health, dental, and vision insurance.


• Paid time off and holidays.


• Retirement savings plan (401(k)).


• Professional development opportunities.


• Employee assistance program.

Salary/Compensation: $19.00 - $35.00 per hour