Remote Helpdesk Support Technician (Active Directory) Professional Dallas, TX

Overview Job Description: This is a remote position. Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday-Friday 1pm-10pm EST. Responsibilities Be the first line of contact for all customers and solve a variety of client issues with rapid resolution. Focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Thoroughly document problems, troubleshooting steps, and resolution via Proton's ticketing system. Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.). Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles. About Our Company Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team! Training On the job Requirements At least 2-3 years in an IT Helpdesk/Desktop Support role required IT certifications or technical education required Knowledge and experience with Windows Active Directory domains required Must be seasoned with ticketing systems Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting Familiarity with networking devices and troubleshooting switches, routers and firewalls Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013 Benefits We strive to offer an environment that provides our associates with the right balance between work and family. Comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account. 401(k) with up to 6% matching. Paid holidays, vacation and sick days. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. #J-18808-Ljbffr