Front Desk Medical Assistant MA

Job Description

Job Description

Front Desk Medical Assistant (MA) Clinic 

Clinic is seeking a professional, dependable, friendly, and highly organized Front Desk Medical Assistant (MA) to join our growing team.

This is a dual front-office and clinical-support position. The ideal candidate provides exceptional customer service, communicates professionally, works well in a fast-paced medical environment, and understands the importance of accuracy, confidentiality, and an excellent patient experience.

Responsibilities

Front Desk & Administrative

• Greet and check patients in and out in a professional and welcoming manner
• Answer and manage incoming telephone calls
• Schedule, confirm, and coordinate patient appointments
• Maintain an organized and efficient patient schedule
• Verify and update patient demographic and insurance information
• Collect copays, balances, and other patient payments as applicable
• Assist patients with registration and required forms
• Maintain accurate electronic medical records
• Scan, upload, and organize patient documents
• Route patient messages to the appropriate clinical staff
• Assist with referrals, medical records requests, and follow-up appointments
• Maintain patient confidentiality and follow HIPAA requirements
• Keep the reception, front desk, and patient areas professional and organized

Medical Assistant / Clinical Support

• Escort and room patients
• Obtain and accurately document vital signs
• Review and document patient information according to clinic procedures
• Prepare examination and treatment rooms
• Assist providers with patient flow
• Clean and prepare rooms between patients
• Maintain appropriate clinical and office supplies
• Perform additional MA duties within training, competency, applicable law, and clinic policy

Qualifications

• High school diploma or GED required
• Medical Assistant training or relevant medical-office experience preferred
• MA certification preferred
• Previous front-desk experience in a medical office strongly preferred
• Experience with electronic medical records (EMR/EHR) preferred
• Knowledge of medical terminology preferred
• Strong computer and data-entry skills
• Excellent written and verbal communication skills
• Professional telephone etiquette
• Strong organizational and multitasking abilities
• Ability to maintain confidentiality
• Dependable, punctual, and detail-oriented
• Ability to work effectively as part of a healthcare team

Ideal Candidate

We are looking for someone who is warm and professional with patients while remaining organized and efficient behind the scenes . The successful candidate should be comfortable transitioning between front-desk responsibilities and clinical MA duties throughout the workday.

We especially value candidates who demonstrate:

• Exceptional customer service
• Professional appearance and communication
• Reliability and punctuality
• Initiative and willingness to help
• Attention to detail
• Strong time-management skills
• Ability to remain calm during busy clinic hours
• Respect and compassion for every patient
• Ability to work independently while supporting the entire team

Benefits

• Paid time off
• Employee discounts
• Paid training
• Professional development opportunities
• Other benefits as applicable

Apply

If you are a dependable and motivated Medical Assistant who enjoys both patient interaction and front-office responsibilities , we would love to hear from you.

Please submit your resume through Indeed for consideration.
Clinic is an Equal Opportunity Employer.