Dog Daycare Supervisor / Team Lead (Full-Time)

Job Description

Job Description

Salary: $17-23.00/hour

Shift Leader / Team Lead (Full-Time)

Camp Bow Wow Rochester is seeking dependable, confident Full-Time Shift Leaders / Team Leads to help oversee daily operations at our busy dog daycare and boarding facility.

We are hiring now to build our leadership team ahead of the fall season, when many student employees return to school.

While this position involves hands-on work with dogs every day, this is primarily a leadership and operations role responsible for maintaining safety, structure, and exceptional customer experiences. Shift Leaders serve as the designated supervisor during their shift and play a critical role in guiding staff, maintaining safe dog play groups, and ensuring smooth facility operations.

This position is ideal for individuals seeking a long-term leadership opportunity rather than a short-term or seasonal role.

This is not a seasonal position. We are seeking candidates interested in long-term employment and leadership growth opportunities.

Leadership Role Overview

Shift Leaders / Team Leads are responsible for overseeing the flow of operations, supporting team members, and maintaining a safe environment for both dogs and people.

Team Leads are cross-trained and may be scheduled in:

• Front of House (Client Service)
• Back of House (Dog Care Operations)

When scheduled as Team Lead, this position carries responsibility for supervising staff, maintaining operational standards, and ensuring a safe, structured, and positive experience for our Campers and their parents.

Essential Leadership Expectations

• Maintain accountability for the overall success of the shift
• Provide direction, coaching, and support to team members
• Make operational decisions independently when needed
• Hold staff accountable to safety and operational standards
• Communicate professionally with clients, staff, and management
• Prioritize dog safety above all other operational considerations
• Lead by example through professionalism, reliability, and teamwork

Key Responsibilities

• Lead safe dog play groups and maintain structured yard management
• Support both Front of House and Back of House operations
• Open and/or close the facility when scheduled
• Delegate tasks and provide direction to Camp Counselors
• Adjust staffing flow based on dog counts and operational needs
• Assist customers and resolve concerns professionally
• Train, mentor, and support new team members
• Maintain facility cleanliness and sanitation standards
• Monitor dog behavior and intervene appropriately when needed
• Respond calmly and effectively to emergencies, behavior concerns, and operational challenges
• Ensure Camp policies and safety procedures are consistently followed

Requirements

• Minimum 18 years of age
• Valid driver's license, reliable personal vehicle, and active automobile insurance required
• Reliable smartphone with voice, text, and data capability required for operational communication and emergency situations
• Ability to transport dogs to emergency veterinary care when necessary
• Strong reliability and consistent attendance
• Ability to confidently lead and support a team during busy shifts
• Ability to remain calm, professional, and solution-focused under pressure
• Minimum one year of experience in a fast-paced work environment
• Comfortable interacting with customers and resolving concerns professionally
• Availability to work a combination of opening, closing, weekend, and holiday shifts

Leadership experience in hospitality, childcare, veterinary care, animal care, fitness, retail, or similar service-based environments is highly valued.

Essential Safety Functions

To maintain the safety of dogs, staff, and customers, Team Leads must be able to:

• Observe and interpret dog body language, behavior, and interactions within group play settings
• Recognize signs of stress, fear, illness, injury, or escalating behavior in dogs
• Hear and respond to dog vocalizations, alarms, radios, telephones, and verbal communication from staff and customers
• Visually monitor multiple dogs and staff members simultaneously in active play environments
• Quickly identify and respond to safety concerns and emergency situations

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Physical & Work Environment

This is a highly active position in a fast-paced dog care environment.

Team Leads must be able to:

• Stand and walk for extended periods throughout the shift
• Work in a loud and active environment with large groups of dogs
• Safely manage dogs of various sizes, breeds, and energy levels
• Bend, kneel, squat, reach, push, and pull as needed
• Make quick decisions to maintain a safe play environment
• Lift and carry up to 50 pounds
• Work both indoors and outdoors in varying weather conditions

Compensation $17-23.00/hour

Compensation is based on experience, qualifications, certifications, demonstrated leadership ability, and operational performance.

Benefits & Perks

Eligible full-time employees may receive:

• HSA employer contribution
• Company 401(k) match
• Paid Dog CPR & First Aid Certification
• Paid vacation and sick time accrual
• Employee discounts on eligible dog services
• Employee referral bonuses
• Customer referral bonuses
• Opportunities for advancement within leadership roles

Who Thrives in This Role

This position is best suited for individuals who are:

• Dependable and punctual
• Confident leading others
• Calm under pressure
• Proactive and self-motivated
• Organized and solution-oriented
• Passionate about maintaining a safe and structured environment for dogs and staff
• Interested in long-term growth and leadership development

Apply Today

Due to the leadership nature of this position, we are seeking candidates who demonstrate reliability, professionalism, and strong communication throughout the hiring process, including attending scheduled interviews.

If you're ready to build leadership experience while helping create a safe, fun, and structured environment for dogs and their people, we'd love to meet you.

Camp Bow Wow Rochester is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, marital status, or any other status protected by federal, state, or local law.