Systems Administrator

Responsibilities Provide high quality end-user support for Windows devices Install, remove, update, support, and troubleshoot desktop and network hardware, operating systems, and software issues Serve as the ISSM and the primary cybersecurity leader responsible for maintaining the operational security posture and authorization of classified and unclassified information systems Administer Microsoft Office 365 and Microsoft Azure accounts and services Perform basic network administration tasks such as management of servers, routers, WiFi hardware, and firewalls Monitor security and event logs, investigate events, and escalate to the security team as needed Manage backup and disaster recovery operations Create and maintain procedures and documentation for internal use Support operating system and hardware upgrades, network expansion, and deployment of end-user applications Manage hardware and software inventory Provide Information Technology Help Desk functions Other duties as assigned Requirements Bachelor’s Degree in Computer Science, Cyber Security, Information Technology, or a related discipline or equivalent experience Minimum 4 years’ experience working in an IT role successfully supporting a combination of software, hardware, network and security responsibilities Excellent customer service skills and provide high quality end-user support for Windows devices Expert level experience with Office 365, especially with Outlook and Microsoft Teams, SharePoint, and OneDrive interconnectivity Proficiency in Linux GUI/CLI (Ubuntu Desktop/Server 16.04-20.04) Proficiency in LAN networking (DNS, DHCP, VLANs, static/BGP routing, Ethernet, enterprise Wi‑Fi, PoE) Enterprise backup systems Experience in Diagnostic Tools and Techniques Experience with managing end‑user and IT Administrator documentation Expert in troubleshooting hardware issues that may involve repair, replacement, or third‑party warranties and support Experience with ticket system administration experience (triage, prioritization, escalation, log troubleshooting updates) Experience with end‑user hardware and software set‑up and support to include, but not limited to, Audio Visual equipment, PC, VoIP Demonstrated critical thinking when troubleshooting Currently holds an active U.S. national security clearance or be able to receive and maintain one Certifications & Qualifications Bachelor’s Degree in Computer Science Bachelor’s Degree in Cyber Security Bachelor’s Degree in Information Technology U.S. national security clearance #J-18808-Ljbffr