Customer Service Associate

Customer Service Associate | Ashley, PA | Straub Metal | Quarterly Incentive Program What you will do: Perform activities related to customer order entry and maintenance of customer files. Communicate with customers, suppliers and co-workers in a professional and courteous manner. Interact with personnel at all levels, suppliers and others required in the fulfillment of customer orders. Responsibilities: Enters customer orders Coordinates processing of customer orders Maintains customer information in the computer database Maintains customer files in such a way as to meet the Quality Systems requirements Confirms completion and accuracy of orders Reviews and approves invoices directly related to customer orders Generates reports as needed on customer order and/or inventory activity Works with internal and external personnel to resolve nonconformance issues Performs Contract Review Coordinates logistics for orders and customer stock moves Reviews inventory supplies for contract customers and advises Sales of status. Meets with the Customer Service Manager & Sales Associate for order review. Meets with Sales Associates as needed to enhance inter department communication Initiates communication with customers to ensure customer satisfaction Completes additional tasks as assigned by the Customer Service Manage Prior Clerical Experience Prior Customer Service Experience Minimum Additional Training: Basic computer skills Basic knowledge of Office software Basic office machine operation Employee Free Healthcare! HSA/FSA Accounts PTO offered IMMEDIATELY 401K Company Match & more! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Norfolk Iron