Customer Service Rep - 8760 Veterans Memorial Pkwy

Full-time

Domino's Franchise

O Fallon, MO

Job Description

Join our dynamic team as a Customer Service Representative at our O'Fallon, United States location! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this role, you'll be the voice of our organization, handling customer inquiries with empathy and efficiency while maintaining our commitment to outstanding service. If you're organized, collaborative, and thrive in a fast-paced environment, we'd love to hear from you!
Answer incoming phone calls and take customer orders accurately while maintaining a professional and friendly demeanor
Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
Process cash and credit card transactions with precision and attention to detail
Prepare products according to company standards and quality specifications
Maintain a clean, organized, and efficient work environment
Collaborate effectively with team members to ensure smooth operations during peak periods
Handle multiple tasks simultaneously while prioritizing customer needs
Assist with various operational and cleaning tasks as needed to support team success
Document customer interactions and feedback to support continuous improvement
Demonstrate problem-solving skills and resilience when addressing challenging customer situations

Qualifications

Excellent customer service skills with a friendly, empathetic, and supportive approach
Strong verbal and written communication abilities
Proven ability to multitask efficiently in a fast-paced, dynamic environment
Exceptional attention to detail and strong organizational skills
Basic math skills for handling cash transactions accurately
Active listening skills and patience when interacting with customers
Ability to follow directions and adhere to company policies consistently
Team-oriented mindset with a positive, collaborative attitude
Problem-solving abilities and resilience in handling difficult situations
Physical ability to lift up to 25 lbs regularly
Flexibility to work weekends and holidays as needed
Reliability and punctuality in meeting work commitments
Previous customer service experience (preferred)
Ability to remain calm and composed under pressure

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply

Vacancy posted 10 days ago

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