Community Health Worker Doula Support

Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia's employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY
Integrated Peer Models for Health Program (IPMH) is an established program of the Health Federation of Philadelphia that's funded by the Pennsylvania Department of Human Services to utilize and support Community Health Workers (CHWs) in serving populations facing multiple barriers to health and wellbeing, including behavioral health challenges, social drivers of health, and chronic disease, within the North Philadelphia Health Enterprise Zone (HEZ).
The Community Health Worker will occupy a unique and exciting position that works with the IPMH Program Team to support North Philadelphia participants of the Community Doula Support Program (CDSP) at the Philadelphia Department of Public Health (PDPH). For several days a week, this CHW will serve as a trusted member of the Community Doula Support Program's care team, and work directly with pregnant and postpartum individuals and families to connect them with health and social services and enhance their overall well-being. The CHW will work alongside doulas, the CDSP Program Manager, clinical teams, and social support networks to build trust and provide culturally responsive and community-based care that addresses the complex needs of post-partum North Philadelphia residents with past or current substance use disorder or other complex health and social needs.
This position is part-time, 30 hours or 4 days/week and supported by grant funding for the next 2 years.

JOB SPECIFICATIONS
Responsibilities/Duties

• Attend and actively participate in required Community Health Worker trainings and onboarding activities for the Health Federation and Community Doula Support Program.
• Conduct social needs screenings using standardized tools during participant encounters.
• Assess participant needs related to housing, food, transportation, employment, childcare, healthcare access, and other social services.
• Provide referrals to healthcare providers, doula services, and community-based resources.
• Support participants with "warm handoffs," including making direct contacts with service providers and scheduling appointments.
• Accompany participants to appointments when needed (e.g., prenatal visits, social service intakes).
• Follow up to ensure successful connection and satisfaction with referred services.
• Collaborate with doulas to support participants through pregnancy, birth, and postpartum transitions.
• Reinforce doula care plans and provide additional navigation or advocacy support.
• Help educate participants about available services, health system navigation, and community resources.
• Engage in monthly CHW learning collaborative sessions for professional development and peer learning.
• Share insights, challenges, and success stories to improve service delivery and convey community impact
• Comply with all applicable laws and regulations, including those governing participant privacy and data security (e.g., the Health Insurance Portability and Accountability Act [HIPAA])
• Participate in data collection and reporting
• Additional duties and responsibilities as assigned

Education

• H.S. Diploma/GED required
• Current Community Health Worker or Peer Support/Recovery Specialist Certification(s) Preferred

Skills/Experience

• Previous experience as a Community Health Worker, Certified Peer Specialist/Certified Recovery Specialist, Doula, or a similar role required*
• Deep understanding of North Philadelphia neighborhoods or personal lived experience within these communities
• General knowledge of, or personal experience with, mental health and substance use disorders (SUD) is required*
• Experience with or interest in doulas, maternal and child health, or related fields.
• Experience with completing administrative tasks, data entry, and navigating participant record systems
• Passion for learning, health equity, and social justice.
• Strong interpersonal and communication skills; ability to develop positive, longitudinal relationships, build trust, and establish rapport.
• Comfort participating in home visits and making regular phone calls
• Ability to maintain confidentiality and professional boundaries.
• Demonstrated leadership qualities, including time management, listening skills, problem-solving, critical thinking and decision-making, priority setting, and work organization.
• Comfort using Microsoft Suite, Google Suite (e-mail, calendar, Drive), and able to learn other technologies
• Familiarity with local community resources and social service systems
• Bilingual or multilingual skills are a plus, but not required
• Demonstrated ability to work independently

Work Environment : 80% Field Work, 20% Office Work. This position also requires extensive time in the community conducting home visits and linking participants to care, some nights and weekends, and attendance at regularly scheduled meetings and trainings. Standard office setting with extended periods at the workstation and periodic use of office equipment.

Position Type and Work Schedule: Part-time position, 30 hours per week (4 days/week). Typical hours are Monday through Friday 8:30 am to 5:00 pm. Some nights and weekends may be required (with notice). Schedule will be determined upon hiring with supervisor approval.


Travel : Local travel to multiple sites several times per week, as needed. Must be able to get around effectively within Philadelphia on public transportation.

Physical Demands: Ability to transport materials; walking for an extensive distance.

Salary and Benefits: Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

• Medical with vision benefits
• Dental insurance
• Flexible spending accounts
• Life, AD&D Insurance
• Short- and long-term disability insurance
• 403(b) Retirement Plan, with a company contribution
• Paid time off including vacation, sick, personal and holiday
• Employee Assistance Program

Eligibility and participation is handled consistently with the plan documents and HFP policy.


DISCLAIMER
The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.