Accounts Receivable & Billing Specialist - Collections

Job Description

Job Description

Position Overview

We are looking for an organized, detail-oriented Accounts Receivable & Billing Specialist – Collections to join our team.

This position is heavily focused on accounts receivable and collections , with responsibility for following up on outstanding balances, contacting clients regarding past-due invoices, processing payments, and maintaining accurate billing records.

The ideal candidate is comfortable making collection calls, communicating with clients about outstanding balances, and consistently following up until issues are resolved. This person should be persistent and accountable while maintaining a professional and customer-friendly approach.

Responsibilities

• Monitor accounts receivable and follow up on outstanding and past-due balances
• Contact clients by phone and email regarding unpaid invoices and payment status
• Conduct consistent and professional collection follow-up
• Document collection activity and client communications
• Review customer accounts and identify discrepancies or outstanding items
• Prepare and send invoices, statements, and billing correspondence
• Process, deposit, and apply client payments accurately
• Research payment issues and billing discrepancies
• Assist with billing adjustments and updates to account information
• Review service agreements and fee schedules to ensure accurate billing
• Maintain spreadsheets and reports related to accounts receivable and collections
• Follow up on failed or incomplete payments and subsequent billing
• Assist with TPA payment forms and other billing-related documentation
• Respond to client questions regarding invoices, balances, and payments
• Maintain accurate and organized billing and customer records
• Work closely with the Billing Manager and other departments to resolve account issues
• Perform other accounts receivable, billing, and administrative duties as needed

Qualifications

• Previous experience in accounts receivable, collections, or billing
• Hands-on experience with QuickBooks preferred
• Strong collections and customer follow-up skills
• Comfortable making collection calls and communicating with clients regarding past-due balances
• Good working knowledge of Microsoft Office, particularly Excel
• Experience with spreadsheets, data entry, and accounting or billing software
• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Professional and effective verbal and written communication skills
• Ability to handle sensitive financial information professionally
• Ability to work independently while also being part of a team
• High school diploma or GED required
• Previous experience in financial services, retirement plans, or third-party administration is a plus

What We Are Looking For

We are looking for someone who is persistent, organized, accountable, and comfortable with collections .

This is not simply a data-entry or administrative billing position. The successful candidate will take ownership of assigned accounts, follow up consistently, and work toward resolving outstanding balances while maintaining positive client relationships.

If you enjoy working with customers, solving account issues, and taking ownership of the collections process, we would like to hear from you.