Operations Support Associate

Providing essential operational support, the full-time Operations Support Associate will manage customer interactions through phone, email, and chat while assisting radiologists with workflow needs and troubleshooting imaging exceptions in a remote environment. Key responsibilities Serve as the primary contact for customers and radiologists, triaging and resolving support cases while maintaining accurate documentation Independently prioritize and manage active issues, ensuring clear communication during shift handoffs and contributing to process improvements Develop expertise in radiology workflows and clinical applications through ongoing training and team collaboration Required qualifications Associate's degree plus 1 year of relevant radiology or healthcare support experience, or high school diploma/GED plus 3 years of relevant experience Hands-on experience with radiology workflows and familiarity with imaging modalities such as X-ray, CT, MRI, and ultrasound Experience with PACS/RIS systems and knowledge of radiology workflow concepts Strong knowledge of medical terminology and effective communication skills with clinical personnel CRM/ticketing experience required; Salesforce experience preferred