Sr. Collection Specialist

Roles & Responsibilities

Primary Duties/Responsibilities:

• Proactively monitor and reconcile customer accounts
• Identify, and facilitate the resolution of, disputed receivables.
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Maintain accurate and up to date customer account documentation
• Proactively escalate to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Experience Required

Qualifications

Required:

• 2+ years in commercial collections
• Strong analytical/problem solving skills
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good Administrative skills
• Strong attention to detail and goal oriented
• Ability to prioritize and manage multiple responsibilities
• Contract Analysis
• Knowledge of collection techniques (i.e. skip tracing)
  

Skills & Certifications

Preferred:

• Direct experience with SAP
• Working knowledge of Microsoft Office
• Experience working in a shared service center
• Bachelor's Degree in Finance / Accounting / Economics
  Client and Company is an Equal Opportunity/Affirmative Action Employer. 
• We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Eligibilities & qualifications

Education

• High School Degree or equivalent
• Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.