DISPATCHER

Company: DiCarlo Distributors Inc.

Location: Holtsville, NY

Schedule: Full Time, Monday through Friday, 12:00 PM to 8:30 PM

Pay: Starting at $18 - $20 per hour, based on experience

Join the DiCarlo Distributors Team!

DiCarlo Distributors Inc is a family owned and operated business since 1963. Our continued growth and success are built on hard work, exceptional customer service, and a commitment to excellence. We proudly serve restaurants, catering facilities, schools, healthcare organizations, and other food service establishments throughout the Northeast, including Long Island, the five boroughs of New York City, Upstate New York, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Washington, D.C., Virginia, Rhode Island, and Massachusetts.

Essential Responsibilities

• Communicate with drivers throughout the day, providing delivery instructions, customer information, and operational support.
• Monitor and update the Descartes routing system to ensure deliveries remain on schedule and driver information is accurate and current.
• Answer incoming calls regarding delivery status, routing, and customer concerns.
• Provide timely updates to management, the sales team, and inside sales regarding delivery delays, customer issues, and route changes.
• Maintain accurate dispatch records and documentation.
• Coordinate with drivers and internal departments to resolve delivery issues quickly and professionally.
• Support daily transportation operations to ensure exceptional customer service.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Company Paid Life Insurance
• 401(k) with Company Match
• Paid Holidays
• Paid Vacation, Sick Time, and Personal Days

Position Summary

In this role, you will be responsible for coordinating with drivers throughout the day, monitoring delivery progress, responding to customer inquiries, and ensuring accurate communication between our transportation, sales, and customer service teams. The ideal candidate thrives in a fast paced environment, has excellent communication skills, and is able to prioritize multiple tasks while maintaining accuracy.

Qualifications

• Previous dispatch, transportation, logistics, customer service, or operations experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Proficient computer skills with the ability to learn transportation and routing software.
• Experience with Descartes or similar dispatch software is a plus.

If you are looking to join a growing company that values teamwork, customer service, and operational excellence, we encourage you to apply today!

Compensation details: 19-21 Hourly Wage

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