Service Advisor

Department: Paragon Fleet Maintenance Group Job Description: JOB SUMMARY Being the ‘in-between’ with drivers and our technicians, it is vital to communicate accurately and timely. The Service Advisor serves as that primary point of contact regarding all service and repairs, including the preparation of work orders. This is a highly physical, customer-facing service role requiring a mechanical aptitude and professional communication skills. JOB DESCRIPTION Key Responsibilities Greeting drivers on the yard in a timely, friendly manner Advising drivers of the required and recommended maintenance for their vehicle Generating and maintaining all work orders and repair orders in the service database Entering and prioritizing work orders for techs, including planning and scheduling their duties with foremen Monitoring daily open repair orders and update drivers on any changes in agreed service or time of completion Tagging parts and vendor authorization numbers for invoice preparation Checking with OEMs for warranty eligibility and running recalls on every vehicle that arrives Scanning documents into database Following all safety rules and regulations in performance of work duties QUALIFICATIONS Minimum Qualifications Must have working knowledge of all heavy truck and trailer repair methods, including a background in diesel engines Basic computer skills + proficiency in Microsoft Excel Ability to read, write and speak English Ability to operate a computer-based tracking system and diagnostic software Valid driver's license is required Preferred Qualifications Ability to train other employees as necessary Reefer experience SKILLS AND ABILITIES Organization Attention to detail MS365 Strong Communication-Written & Verbal Follow up Heavy Duty Truck Repair Methods Trailer Repair Methods Warranty Tracking PHYSICAL DEMANDS Work Experience: 2+ years of experience Workshift: Day Shift (United States of America) Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status. ABOUT US Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff. WHY STEVENS TRANSPORT Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees. WHAT ARE WE LOOKING FOR Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt‑free transportation and logistics conglomerate, come join the over 750 corporate family members. #J-18808-Ljbffr