Accenture Life & Annuity Delivery Lead

We Are

Transforming the Insurance industry of yesterday. We apply some of today's latest technologies in AI, data analytics, and automation. Our team of over 975 Life and Annuity industry professionals is helping some of the most recognized insurance brands drive growth with digital innovation, platform modernization, improved product distribution, and personalized customer experiences. Through an ecosystem of top Insurtech partners, we're expanding the ALIP platform's capabilities to provide even greater opportunities for our clients to differentiate and scale business growth.

You Are

The ALIP Production Support Lead will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. Your role will focus on ensuring service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling. You are expected to be a subject matter expert with deep knowledge and experience, demonstrating strong influencing and advisory skills. You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions by providing solutions that apply across various groups. Master proficiency in Account Delivery Management is required. Master proficiency in Work Management is recommended. Expert proficiency in Estimation and Planning is suggested.

Key Responsibilities Include

Overall delivery governance for Production Support Service

Providing strategic guidance to enhance delivery processes and improve overall production support and delivery service quality.

Collaborating with stakeholders to align delivery objectives with business goals and customer expectations.

Maintaining production volumetrics related to mean time to resolve, average response time, SLA compliance and other things that can be used during estimation and provided to executives and clients as needed

Driving continuous improvement initiatives to optimize operational efficiency, resource utilization, production support response and remediation SLAs compliance.

Mentoring and supporting team members to elevate their performance and foster professional growth.

RFI, Pre Sales and Opportunity support including contract management and negotiation.

Production Support transformation, automation, and AI initiatives adoption.

Production Operations Oversight across Clients

Operational decision making and prioritization

SLA and KPI management across cl

Incident and major incident management

Escalation management

Client relationship management including managing client expectations

Executive communications, reporting and presentation

Change Management and Executive CAB Approvals

Client Compliance Form Responses

Coordination between Production Support, IO and DevOps groups

Initial point of contact for production clients

Vendor Compliance responses

Response to Security Breach questions from clients

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's What You Need

Min 5 years experience in a previous Delivery Lead role, with multiple accounts/clients' production support experience, effectively managing a pool of ALIP resources for their optimum utilization across clients.

Min 5 years experience to conceive, implement and ensure best practices guidelines for effective incident management across AO/IO towers in both Accenture hosted and client self-hosted setup.

Min 3 years experience in resource and Financial management – forecast, tracking, reporting.

Min 3 years experience in Client and executive level stakeholders management (reporting, communication)

Professional Skills Requirements

One Team mindset with highly collaborative approach in adhering to contractual SALs commitment and compliance across clients.

Sales Support (solutioning, pricing and RFP response as well as proposals & contract renewals)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/30/2026.

Benefits
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Accenture employee benefits: U.S. Employee Benefits | Accenture (link removed).

Role Location Annual Salary Range

California $132,500 to $302,400

Colorado $132,500 to $261,300

Connecticut $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maine $112,900 to $222,500

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Ohio $122,700 to $241,900

Virginia $122,700 to $278,200

Washington $141,100 to $278,200

Chicago, IL

Albany, NY

Arlington, VA

Atlanta, GA

Austin, TX

Beaverton, OR

Bentonville, AR

Boston, MA

Carmel, IN

Charlotte, NC

Cincinnati, OH

Cleveland, OH

Columbus, OH

Culver City, CA

Denver, CO

Des Moines, IA

Detroit, MI

Hartford, CT

Houston, TX

Irving, TX

Kirkland, WA

Miami, FL

Milwaukee, WI

Minneapolis, MN

Morristown, NJ

Mountain View, CA

Nashville, TN

New York City, NY

Oklahoma City, OK

Orlando, FL

Overland Park, KS

Philadelphia, PA

Pittsburgh, PA

Raleigh, NC

Redmond, WA

Sacramento, CA

San Diego, CA

San Francisco, CA

Scottsdale, AZ

Seattle, WA

St. Louis, MO

St. Petersburg, FL

Walnut Creek, CA

Requesting an Accommodation
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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