Hospice Account Executive (Cleveland)

DESCRIPTION

Hospice Account Executive

Why Join Our Dignity Care Hospice Team?

At Dignity Care Hospice , we provide compassionate, high-quality end-of-life care that focuses on dignity, comfort, and emotional support for patients and their families. Our interdisciplinary team is dedicated to serving our local communities and ensuring that every patient experiences peace and quality of life in their final days.

We believe that hospice care is not just about medical needs—it’s about emotional and spiritual support for patients and their families. Our team members are the heartbeat of everything we do, providing comfort, guidance, advocacy, and compassion through life’s final transitions.

What You Will Do as a Hospice Account Executive?

As a Hospice Account Executive, you will cultivate strong relationships with referral sources and guide patients and families through the hospice referral and admission journey. You will serve as the primary educator and resource for providers, hospitals, clinics, senior living communities, and families—ensuring timely, appropriate access to hospice services.

Key Responsibilities

• Building and maintaining professional relationships with physicians, case managers, hospital and clinic staff, senior living communities, and other referral partners to educate them on hospice services and identify appropriate referrals.
• Coordinating timely hospice referrals by gathering clinical information, supporting eligibility assessments, and ensuring smooth communication between referral partners and the hospice clinical team.
• Conducting community-facing education and outreach to increase awareness of hospice philosophy, services, and benefits.
• Supporting families, patients, and caregivers by providing hospice education, answering service-related questions, and helping guide them through the referral and admission process.
• Collaborating with the Interdisciplinary Team (IDT) to ensure accurate, up-to-date information regarding capacity, patient needs, and referral activity.
• Tracking referral trends, market opportunities, and provider engagement using approved CRM, EMR, or referral platforms.
• Participating in case conferences, team meetings, and strategic planning initiatives to support census growth and market development.
• Ensuring all communications and interactions comply with HIPAA standards and organizational confidentiality policies.
• Representing Dignity Care Hospice in a professional, compassionate manner that aligns with our mission, vision, and values.

Benefits You Will Enjoy

Full-time team member benefits include:

• Paid Time Off
• Insurance benefit package (medical, dental, vision, life, and other voluntary group programs)
• 401 (K) retirement savings plan
• Tuition reimbursement
• Advancement opportunities
• Training, development & continuing education opportunities
• Stonerise Chaplain support
• Employee Assistance Program (EAP)

Education, Licensure & Certification Requirements

• 1-3 years of translatable experience in Hospice sales.
• Current and valid driver’s license with available transportation and ability to drive
• Previous work as a Hospice Liaison or Hospice Account Executive preferred.