RevOps Analyst

About OpenEd
At OpenEd, we're opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)
Culture at OpenEd is intentional. It's defined by what we promote-and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:

• Customer First - Obsessed with delivering value; we fight tirelessly for our learners and families.
• Hard Choices, Easy Life - Face challenges directly, swiftly, and transparently.
• I Did > We Should - Action over theory; bring experiments, not just opinions.
• Learn Out Loud - Share your growth openly; feedback is a gift, ego is the enemy.
• Prioritize Ruthlessly - Excellence in the few critical areas over mediocrity everywhere.
• Fast AND World Class - Speed doesn't compromise quality.
• Strong Opinions, Weakly Held - Advocate passionately, adjust readily.
• Make Others Famous - Elevate your colleagues, partners, and community.

We're currently accepting applications from those living in: AZ, CO, FL, GA, ID, IN, MD, NC, NM, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI.

About the Role:

The RevOps Analyst is a strategic business partner sitting at the intersection of Marketing, Customer Success, Support, and the systems that power all three.

You are not the HubSpot administrator; that responsibility sits with our Systems team. What you are is the bridge: the person who deeply understands how our go-to-market and post-sale teams operate, shows up to key meetings with empirical data and a clear point of view, and translates business needs into well-scoped requests the Systems team can act on.

This role is intentionally cross-functional. Rather than owning a single team or function, you will operate across the full customer lifecycle, from first marketing touch through retention and renewal. Your biggest contribution is performance visibility: using data, platform knowledge, and strong relationships to help every team understand how they are doing, where the friction is, and what needs to change. Business partnership, process improvement, and KPI ownership are the heart of this role.

Your Immediate Impact:

• Strategic Business Partnership - Attend key planning, QBR, and operational meetings across Marketing, Customer Success, and Support as a standing participant. Bring data and operational intelligence into conversations proactively rather than waiting to be asked.
• Performance Reporting and KPI Ownership - Own reporting across the full customer lifecycle. Build and maintain self-serve dashboards in HubSpot and Metabase that give every stakeholder a clear, accurate view of the metrics that matter most to their team and to the business.
• Capacity Planning and Operational Visibility - Model team workload against volume trends, seasonality, and staffing levels to give leadership a forward-looking view of where demand is heading and where SLA risk or churn exposure may be building.
• Systems Liaison - Serve as the business-side liaison to the Systems team. Translate operational goals and gaps into clear, well-scoped technical requirements, QA workflow and automation changes before they ship, and identify configuration errors before they affect performance.
• Process Improvement - Evaluate how each team operates against how the technology supports them. Identify where processes break down, where tools are underutilized, and where changes to HubSpot workflows, lifecycle stages, or automation logic would meaningfully improve outcomes.
• A/B Testing and Continuous Improvement - Design and run structured experiments across campaigns, audiences, and channels. Document what moves the needle and apply those learnings systematically.

Success Metrics:

• The metrics that define success in this role span the full funnel.
• On the marketing side: open rates, conversion rates, source quality, and campaign ROI.
• On the post-sale side: retention rates, CSAT, SLA attainment, time to resolution, and expansion revenue.
• Across both: the quality of requirements submitted to the Systems team, the accuracy of capacity models, and the adoption of self-serve dashboards that reduce leadership's dependence on custom ad-hoc reporting.

Who You Are:

• 3 or more years of experience in Revenue Operations, Marketing Operations, Customer Success Operations, or a closely related business partner or analyst role.
• Demonstrated experience with capacity planning, workforce modeling, or operational forecasting for a customer-facing team.
• Proven ability to write well-scoped technical requirements for a HubSpot admin team and QA the output.
• Strong analytical mindset with a track record of using data to surface non-obvious insights, build a point of view, and influence strategy and planning decisions.
• Experience designing and managing A/B testing programs with structured hypotheses, clean execution, and documented learnings.
• Experience working cross-functionally as a business partner, building trust with stakeholders who have varying levels of data fluency and competing priorities.
• Familiar with Metabase or comparable BI tool for Dashboard construction.
• Foundational SQL literacy sufficient to read and interpret simple queries, understand how data is structured in a relational database, and have a productive, informed conversation with a data engineer or analytics engineer about what needs to be built and why.
• Proficiency with Figma or a comparable visual communication tool to map out data model requirements, expected reporting outputs, and KPI logic in a way that a data or analytics engineer can act on directly. This is less about design and more about your ability to translate a business need into a clear, visual specification before a single line of code is written.
• Hands-on HubSpot build capability for lighter-weight work including forms, email workflows, pipeline stages, and lifecycle automations, paired with the judgment to know when a build is complex enough to require a well-scoped handoff to the Systems team rather than a self-serve solution.

Preferred Qualifications:

• HubSpot certifications across Marketing Hub or Service Hub.
• Experience with CS platforms such as Gainsight, Totango, ChurnZero, or Intercom, and support platforms such as Zendesk or Freshdesk, particularly regarding CRM data integration.
• Familiarity with UTM governance frameworks and multi-touch attribution methodologies.
• Knowledge of customer health scoring frameworks, churn risk indicators, and post-sale lifecycle stage design.
• Familiarity with workforce management concepts including volume forecasting, shrinkage, schedule adherence, and occupancy targets.
• Exposure to HubSpot custom object modeling and complex pipeline architecture.
• Background in B2C or B2B SaaS, RevOps consulting, or a high-growth startup environment where influence matters more than authority

This Role Will Excite You IF:

• You want to own the numbers across the full funnel and already know them before anyone asks.
• You show up to planning conversations with a recommendation, not just a summary.
• You are energized by working across multiple teams rather than sitting in a single lane.
• You take pride in making complexity legible, turning operational noise into clear stories about what is happening and what needs to change.

Team & Autonomy:

This role earns its seat at the table through expertise and relationships. You will operate as the connective tissue between Marketing, Customer Success, Support, and Systems, ensuring business needs translate into effective technology and that performance data flows clearly back to the teams who need it. You will have the structural autonomy to own reporting, build cross-functional dashboards, develop recurring capacity models, and map out a long-term operational improvement roadmap. You must be comfortable influencing through credibility and partnership rather than direct administrative ownership of any system.

Reporting Line: This position reports directly to the VP of Operations and Finance.

Company Benefits:

• Competitive salary and 401k plan + company matching opportunities.
• Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We're a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

EEO Statement:

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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