Senior Behavioral Health Transport Services Representative Banner Staffing Services

Patient Transfer Coordinator

This position is responsible for coordinating logistics for all patient transfer operations. Provides ongoing support to Clinical Referral Specialist, internal and external stakeholders by ensuring ordered equipment and services are provided in accordance with orders and schedules provided. Serves as a liaison between both internal and external customers. Manages data as related to operations.

Core Functions:

• Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer. Organize and deliver all clinical services as directed by clinical referral specialist. Determines if best to use external or internal resources based on factors which include cost, urgency, etc. Acts as an integral member of the centralized transfer center for patient transfers throughout the continuum.
• Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently. Coordinates with internal personnel and external agencies to address continual demand for patient transfer and maintains list of anticipated needs and projected resources in a complex environment. Receives, verifies, and provides ongoing follow-up requests and referrals/orders. Assists in gaining insurance authorization and gathers all information necessary for registration in receiving facility, including bed request documentation.
• Enters, maintains, and archives data in computer files for departments as required using multiple software platforms. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.
• Identifies, resolves and communicates real and potential problems and information to appropriate leadership members. Prioritizes safe utilization of resources.
• Creates and distributes individualized ad-hoc reports upon request.
• May supervise staff depending on work assignment.
• Facility based position with hospital-wide impact on patient throughput. Efficiently balances requests with available resources under tight deadlines and conflicting priorities.

Qualifications:

High school diploma/GED or equivalent working knowledge. The position also requires skills and abilities typically gained with 2-4 years of experience in a healthcare office or hospital operations setting, and/or educational background. Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects/demands. Must be proficient with commonly used office software and equipment.

Preferred Qualifications:

Associate Degree preferred. Additional related education and/or experience preferred.