IT Service Desk II

Title : Service Desk Technician
Location : Plymouth, MN
Schedule: 8am – 5pm CST
Job Type : Contract-to-Hire
Compensation : $20-30 per hour | Targeting $55,000 - $60,000 Salary Upon Conversion
Industry: Housing
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About the Role
Our firm is partnering with a large, established organization in the multifamily real estate and property management industry to hire a Service Desk Technician. This role supports a geographically distributed workforce, including corporate office, property-level, and remote employees. The Service Desk Technician II plays a critical role in ensuring technology systems are reliable, secure, and easy to use so teams can effectively support residents and business operations.
This is a hands-on IT support position that combines advanced troubleshooting, customer service, and asset management. The role provides both deskside and remote support and contributes to continuous improvement through documentation and knowledge sharing. Job Description
The Service Desk Technician provides advanced technical support while delivering a high level of customer service. This position is responsible for diagnosing and resolving complex hardware and software issues, managing IT assets, and supporting day-to-day technology needs across multiple locations.
Key responsibilities include:

• Provide exceptional customer service to ensure users can effectively utilize technology to meet business goals
• Record, track, and document incidents and requests from intake through resolution, including detailed user and system information
• Prioritize and schedule support tasks to ensure timely resolution of issues
• Troubleshoot and resolve advanced technical issues, including malware remediation and system performance problems
• Support PC setup, rebuilding, configuration, and hardware/software upgrades
• Configure, manage, and track IT assets while maintaining accurate documentation
• Provide deskside support for in-office staff and remote support for field and remote employees
• Escalate incidents when appropriate and ensure timely follow-up and resolution
• Contribute to and utilize knowledge base resources and documentation
• Adhere to organizational policies, security standards, and procedures to protect data integrity
• Perform post-resolution follow-ups to confirm user satisfaction
• Participate in special projects and perform other duties as assigned

Qualifications
Required

• Associate degree in Information Technology or a related field, or an equivalent combination of education and experience
• Strong working knowledge of Windows operating systems, Microsoft Office applications, and email platforms
• Experience troubleshooting hardware, software, and performance-related issues
• General understanding of networking and server concepts
• Ability to set up and troubleshoot remote internet connections (DSL/Cable) and wireless routers
• Excellent written and verbal communication skills with a strong customer service focus
• Proven ability to multitask and independently resolve technical issues

Preferred

• 2–3 years of service desk or technical support experience
• Familiarity with incident management processes and ticketing systems
• Experience with Microsoft Intune, Microsoft Exchange, and Active Directory environments
• Relevant IT certifications

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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