Customer Service Representative

Job Title

Duties & Responsibilities

Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives

Prepare accurate and timely quotes, including complex pricing and lead time evaluations

Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications

Actively support outside sales team members by:

Assisting with quotes and customer communication

Providing product, pricing, and availability information

Helping resolve customer issues and escalations

Research issues, interpret available information, and use critical thinking to solve problems independently

Assist in the purchase of non-AESSEAL items

Direct interface with vendors

Obtain quotes, pricing, & lead time

Warehouse duties

Receive goods which may require driving a forklift

Shelve stock where applicable

Assembling kits

Pick product for customer orders and process through shipping

Basic forklift maintenance

Prepare pallet for shipping LTL

Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs

Health, Safety, Environment, Quality and Ethical Standards

Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world leading

Organization

This position has no supervisory responsibilities

Key Skills and Qualification

High School Graduate or GED

Strong customer service and communication skills

Forklift certified or ability to become certified

Strong collaboration skills across multiple departments

Ability to manage multiple priorities in a fast-paced environment

Proven ability to analyze information and solve problems with limited direction

Basic mechanical aptitude

High attention to detail and accuracy

Prior experience in customer service – including order entry, quoting, or inside sales support is preferred

SAP experience preferred

Physical Requirements

Physical Demands

Lift/Carry F (Frequently)

Stand F (Frequently)

Walk F (Frequently)

Sit C (Constantly)

Reach Outward F (Frequently)

Reach Above Shoulder O (Occasionally)

Climb N (Not Applicable)

Crawl N (Not Applicable)

Squat or Kneel O (Occasionally)

Bend O (Occasionally)

10 lbs or less O (Occasionally)

11-20 lbs O (Occasionally)

21-50 lbs O (Occasionally)

51-100 lbs N (Not Applicable)

Over 100 lbs N (Not Applicable)

Push/Pull 12 lbs or less O (Occasionally)

13-25 lbs O (Occasionally)

26-40 lbs O (Occasionally)

41-100 lbs N (Not Applicable)

AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.