Return Material Quality Technician

Inside The Role

Processes product returns, including opening and examining customer returns, preparing documentation and entering data into warranty system. Provide support for rapid problem solving as it relates to failed components. Monitor quality for Detroit products and provide feedback through the warranty system. Initiate vendor recovery and corrective action through collaboration. Maintain minimum cycle time for material processing.

What You Drive At DTNA

• Process returned warranty material and provide material disposition & analysis.

• Preparation and timely submissions of warranty inspection triage reports.

• Provide assistance to problem solving teams in identifying failure modes and providing root cause analysis.

• Assist in providing technical analysis and coordination for on site joint inspections with the component supplier.

• Assist in developing technical component warranty evaluation documentation consistent with service and warranty documentation.

• Interface with internal departments, repair facilities and suppliers to gather information, report findings and develop documentation as needed.

• Attend meetings, as required, to assist in gathering information, reporting findings and assist in the decision making process concerning warranty claims issues.

• Establish a strong working relationships with all members of the problem-solving teams.

• Determine test and equipment needs for the return material area.

• Perform engine tear down and inspection as needed.

• Maintain a work area that is within the TOS guidelines.

Knowledge You Should Bring

• Requires 3 years of relevant experience OR AA degree + 1 year of relevant experience

• Ability to understand and communicate diesel engine components functions including proper usage and basic failure analysis is required.

• Strong written and verbal communication, as well as strong interpersonal and computer skills are required

• Strong mechanical aptitude, understanding of truck or automotive technology, product knowledge and working knowledge of PC-based software is required

• Must be well organized, detail and process oriented, have a high degree of initiative and the highest degree of integrity

• Must to able to lift 50lbs

This position is open to applicants who can work in (or relocate to) the following location(s): Detroit, MI US. Relocation assistance is not available for this position.

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.