Client Care Specialist

divh2Client Care Specialist (Hybrid)/h2pCaring Senior Service | National Franchise Support Team Starting at $14/hour | Part-Time | Hybrid (Remote + 12 Days in Office) MondayFriday Availability Between 7AM7PM CST/ph3Purpose-Driven Work That Makes an Immediate Impact/h3pAt Caring Senior Service, we help seniors remain healthy, happy, and at home. As a Client Care Specialist (CCS), you are often the very first voice a family hears when they are seeking care for a loved one./ppThis is not simply answering phones this is guiding families through important, sometimes emotional decisions and helping connect them to life-changing support./ppIf you are professional, organized, compassionate, and thrive in a fast-paced, performance-driven environment, we invite you to apply./ph3The Impact Youll Make/h3pAs a Client Care Specialist, you will:/pulliCreate a professional, knowledgeable, and compassionate first impression for families nationwide/liliConvert client opportunity calls into scheduled client care consultations/liliRespond promptly to incoming phone calls, internet leads, chats, texts, and emails/liliSchedule consultations and interviews efficiently/liliCommunicate critical client and applicant information to branch teams/liliMaintain detailed and accurate documentation in required systems, including Tendio/liliPerform structured follow-up to ensure no opportunity is missed/liliSupport marketing initiatives and operational activities as assigned/li/ulpYou will serve as a key link between families seeking care and the branch teams delivering services./ph3What Success Looks Like/h3pThis role operates in a high-volume, performance-based environment. Success includes:/pulliPrompt response times (calls and activities within 10 minutes of scheduled time)/liliAccurate and timely data entry/liliMinimum of 25% of work time spent on calls/liliConsistent activity standards (minimum five calls and five documented activities per paid hour)/liliProfessional, empathetic communication at all times/li/ulpTop performers are proactive, responsive, detail-oriented, and solutions-focused./ph3Who Thrives Here/h3pThe strongest candidates are:/pulliExceptional communicators (verbal and written)/liliEmpathetic yet confident in guiding conversations/liliHighly organized and process-driven/liliComfortable navigating multiple software systems/liliSkilled at active listening and assessing client safety concerns/liliCalm and focused in high-volume environments/liliAdaptable as systems and processes evolve/li/ulpExperience in healthcare, intake coordination, scheduling, recruiting, call center, or administrative support is preferred but not required. Working knowledge of Microsoft Office and basic medical terminology is beneficial./ph3Our Culture: Supporting Those Who Support Others/h3pWe understand many team members are balancing children, aging parents, school, or other responsibilities. We strive to provide flexibility and leadership support that recognizes real-life demands./ppWe offer:/pulliHybrid flexibility (remote with 12 in-office collaboration days)/liliFlexible scheduling within team coverage hours/liliPaid training/liliSupportive leadership/liliReferral bonuses/liliProfessional growth opportunities/liliOptional participation in the Caring Creators program for additional earnings/li/ulpWe believe meaningful work should also work for your life./ph3Position Requirements/h3ulliMust be 18 years or older/liliMust speak, read, and write English fluently/liliDependable transportation/liliStrong typing and data entry skills/liliAbility to sit or stand for extended periods/liliAbility to lift up to 25 pounds occasionally/liliAbility to perform in a high-volume, multitasking environment/li/ulh3Schedule Availability/h3ulliMondayFriday availability required between 7AM7PM CST/liliPart-time position/liliFuture opportunities may include expanded hours, weekend work, or on-call availability/li/ulh3Why This Role Matters/h3pWhen families contact us, they are often navigating change, uncertainty, or concern for a loved ones safety./ppYour voice, professionalism, and follow-through directly impact whether a senior receives the care they need./ppIf you are looking for purposeful work in a structured, performance-driven environment with supportive leadership, we encourage you to apply./p/div