Account Training Associate

At Nestlé Waters & Premium Beverages (NW&PB), we’re all working towards the same goal – crafting every sip to enrich the lives of our consumers. We are a global business focused on brands such as San Pellegrino, Maison Perrier, Acqua Panna, and Essentia. Joining Nestlé Waters & Premium Beverages means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Be part of a global business as we continue to unlock the future of beverages designed for modern wellbeing. The Customer Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team. Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation. Management of Customer post-audit claims Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims. Participate in customer meetings to resolve claims with third party vendors Deduction Workflow Administrative Management Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation. Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results. Drive collections of unauthorized deductions and application credits from the customer Support Customer Metric Forecasting Post Audit Disputes Customer Distributor Support NRS Workbooks/Service for CAMS and Sell sheets Fix broken connections between distributors and customer back end Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response. Customer Account Team Support & Systems Administration Manage customer forms, ensuring accurate and up to date information. Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning. Attendance and travel to industry events, and internal business planning meetings with account team leadership Assist with item setup, including entering relevant data into the Osprey system Support the team in setting up new items in the systems. Maintain responsibility for automated customer reports Attribute File Management - Item change updates into Customer system universal product codes or product dimensions Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets. Customer Item Management System: Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing. Promotional contracts management of work in customer system Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager. Manage sample ordering process and track sample inventory Bachelor’s degree preferred, or 1-2 years of relevant work experience Previous experience in an administrative or support role is preferred Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Familiarity with SharePoint and other collaboration tools is a plus Bonus Eligibility: Yes Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Contact us at View email address on click.appcast.io.