Shipping Coordinator

For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world's top event planners,Fortune 500 companies, and luxury hotels to make moments extraordinary. Founded in Miami's Wynwood district in 2004, we've grown into a team of over 140 acrossMiami, New York, and Chicago— and we're just getting started. Now entering our most ambitious chapter yet, we're doubling down on people who care deeply about quality, design, and the art of the unforgettable. We're looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we'd love to hear from you. The Opportunity TheShipping Label Coordinatoris an on-site, detail-critical role within Nuage Designs' warehouse operations, responsible for generating and managing all outbound shipping labels across domestic and international carriers — including UPS, FedEx, and DHL. This position is the operational hub of our daily outbound shipping activity, ensuring every order is accurately labeled, properly tracked, and dispatched on time. Working directly alongside the Linens Packing Team Lead and warehouse floaters, this role is responsible for entering precise tracking information into theIE platformso that sales teams have real-time visibility into every order. From generating the first label of the day to resolving last-minute address discrepancies and fielding carrier calls, this person keeps shipments moving with accuracy and urgency. This is a100% on-site position. The pace is fast, the margin for error is low, and the impact is direct — every label this role creates represents a commitment to a client expecting a flawless event. Duties & Responsibilities Generate daily outbound shipping labelsfor all domestic and/or international orders using the UPS platform, ensuring accuracy of recipient address, package weight, dimensions, and service level for every linens shipment. Process domestics and/orinternational shipmentsvia FedEx or DHL platforms as needed, subject to manager approval, ensuring compliance with international shipping requirements and documentation standards. Select the appropriate carrier and service level for each order based on delivery urgency, destination, and client requirements, coordinating with the Warehouse Manager for non-standard or international requests. Cancel, void, or update labels when order information changes, verifying thatall data on the printed label precisely matches the information recorded in the systembefore any label leaves this workstation. Monitor daily label output to ensure all scheduled outbound orders have been processed and printed before cutoff times. IE Platform & Tracking Visibility Enter complete and accurate tracking information for every shipment into theIE platformin real time, ensuring sales representatives have full visibility into the status and expected delivery of each client order. Maintain organized and up-to-date shipping records, linking tracking numbers to the correct order, client, and job number within the system. Flag and resolve any discrepancies between system records and printed label information before shipments are released, escalating unresolvable issues to the Warehouse Manager immediately. Generate and review daily shipping reports to confirm all orders have tracking numbers assigned and no shipments have been missed or left unprocessed. Identify and resolve address discrepanciesbefore labels are printed, cross-referencing recipient information against the order in the IE platform and escalating unverifiable addresses to the sales team or Warehouse Manager for correction. Handle inbound shipping-related calls and inquiries — including tracking status updates, delivery exceptions, address corrections, and carrier escalations — providing accurate, timely information to internal teams and clients. Coordinate directly with UPS, FedEx, and DHL customer service as needed to resolve delivery exceptions, reroute packages, or initiate claims for lost or damaged shipments. Maintain a log of address issues, carrier exceptions, and resolution outcomes to identify patterns and reduce recurring errors. Floor Operations Hand off all printed labels to the designatedwarehouse floaterimmediately after printing, communicating clearly which labels correspond to which packed boxes to ensure every shipment is correctly and securely labeled before dispatch. Coordinate with the floater and packing team to confirm that all boxes are labeled and staged correctly prior to carrier pickup. Communicate proactively with theLinens Packing Team Leadregarding the status of partial orders — confirming which orders have labels generated and which are still pending packing completion — to ensure partial shipments are processed and dispatched without delay. Maintain awareness of daily packing progress to anticipate label volume and prepare shipping queues accordingly. General Shipping Operations Manage daily shipping activity from label creation through carrier handoff, maintaining an organized and efficient shipping workstation throughout the day. Ensure all outbound shipments meet carrier deadlines and client delivery expectations, prioritizing rush orders and flagging any at-risk deliveries to the Warehouse Manager. Assist with other shipping and logistics duties as assigned. Qualifications & Experience High school diploma or equivalent. Hands-on experience with UPS WorldShip or UPS.comfor label generation and shipment processing. Proficiency in Microsoft Office (Excel, Outlook) and comfort navigating internal inventory or order management platforms. Exceptional attention to detail— this role requires that every field on every label is verified before printing. Errors have direct client impact. Strong organizational and time-management skills; ability to manage high label volumes under daily time pressure. Clear and professional communication skills, both written and verbal, for handling carrier calls and cross-departmental coordination. Ability to work on-site, full-time, five days a week in a warehouse environment. Experience with UPS, FedEx Ship Manager and/or DHL Express platforms. Prior experience in a shipping, logistics, or warehouse fulfillment role. Familiarity with international shipping documentation requirements (commercial invoices, customs forms, etc.). Experience using order management or event rental software platforms. Bilingual (English/Spanish) a plus. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit, stand, and move throughout the warehouse and shipping area during the workday. Ability to lift and carry packages or supplies weighing up to 50 lbs. Ability to operate a computer workstation and shipping label printer for extended periods. Must be able to communicate clearly in person and over the phone throughout the day. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. This is an on-site, warehouse-based position with daily exposure to moderate noise levels, moving equipment, and varying temperatures. The role operates at a fast pace during peak event production periods; the ability to stay organized and accurate under pressure is essential. Personal Protective Equipment (PPE) including safety footwear is required in designated warehouse areas. Schedule flexibility may be required, including occasional evenings or weekends based on event production and shipping deadlines. Why Nuage Designs Nuave is oupte to offer following compensation package: Hourly rate: commensurate with experience. Benefit offerings including medical, dental, vision, and life insurance. 401K with company match. PTO Holiday Pay This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employment with Nuage Designs is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description constitutes a contract of employment or a guarantee of continued employment. Nuage Designs is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state or local law. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, Nuage Designs provides reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodation to perform the essential functions of this position, to participate in the application or interview process, or to enjoy equal benefits and privileges of employment, please contact People & Culture. Requests for accommodation will be evaluated on a case-by-case basis and will not affect the applicant's consideration for employment. #J-18808-Ljbffr Nuage Designs