Patient Care Specialist (Primary Care)

Job Description

Job Description

Description

Be the Connection That Helps Patients Access the Care They Deserve.
Schedule: Monday - Friday 7:30am-4:00pm.

As a Patient Care Specialist in our primary care team, you’ll be at the heart of our mission to Inspire Hope. Promote Wellness. You’ll support patients—especially those with no or limited insurance—by coordinating referrals, managing assistance programs, and ensuring they get the right care at the right time. This full-time, Monday–Friday role is perfect for someone who thrives on helping others navigate the healthcare system with compassion and clarity.

This is a great opportunity for someone who:

• Finds fulfillment in supporting underserved or uninsured individuals
• Enjoys being a vital link between patients and their care teams
• Is detail-oriented, organized, and energized by fast-paced clinic environments
• Wants to contribute meaningfully to a mission-driven nonprofit in rural healthcare

Key Responsibilities

• Coordinate referrals, pre-authorizations, and appointments for diagnostic services and specialty care
• Support patients in enrolling in Patient Assistance Programs for medication access
• Track and manage referrals, test results, and documentation within electronic health records
• Communicate test results to patients under provider direction
• Collaborate across departments to ensure integrated and culturally competent care
• Help connect patients to community resources outside of standard primary care

Requirements, Skills, Knowledge and Expertise

• High School/GED required
• Associate’s/Bachelor’s in nursing preferred

WORK EXPERIENCE

• At least two (2) years of equivalent work experience required if an associate degree or medical assistant certification is not obtained
• At least two (2) years medical office experience required
• Social work and behavioral health knowledge experience preferred
• Knowledge of Microsoft Office Suite required
• Ability to maintain confidentiality required

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