Audiology Administrative Technician - Otolaryngology - Holy Redeemer and Cherry Hill

Audiology Technician

The Audiology Technician provides clinical and operational support to audiology services across multiple practice locations. This role supports hearing aid and device workflows, walk-in clinic services, and patient flow to improve provider efficiency and access to care. The Audiology Technician ensures clinic readiness, coordinates device logistics, and assists with administrative and specialty program workflows. This position contributes to operational effectiveness by supporting continuity of care, patient access, and efficient clinic operations according to the Jefferson Health Values and Habits.

Essential Functions:

Clinical & Patient Support

• Assist audiology providers with patient flow and clinical support activities
• Support hearing aid walk-in clinic services, including troubleshooting and triage
• Provide support for unscheduled patient needs and escalate concerns appropriately
• Support patient communication for appointments and follow-up care
• Assist with intake, check-in/out, and staffing coverage as needed

Hearing Aid & Cochlear Implant Device Lifecycle Management

• Coordinate ordering, receiving, tracking, and preparation of devices
• Manage repairs and returns including patient communication
• Maintain accurate documentation in Electronic Medical Record and Hearing Aid/Cochlear Implant Database
• Support follow-up processes and continuity of care

Operational Workflow & Clinic Efficiency

• Support scheduling workflows and chart preparation
• Perform chart review to improve scheduling accuracy
• Maintain clinic flow and support patient access
• Collaborate across teams to improve throughput

Equipment & Clinic Readiness

• Perform routine equipment checks and coordinate calibration
• Maintain supplies and clinic readiness
• Monitor and order inventory as needed

Program & Administrative Support

• Support specialty programs (Progressive Tinnitus Management/PTM) and departmental initiatives (1394 Patients to be Scheduled Work Queue)
• Assist with workflow and operational tracking
• Participate in training and continuing education

Other Responsibilities

• Travel between locations as required - Provide cross-site coverage - Assist with events and outreach - Perform other duties as assigned

Education Required:

• High School diploma/GED and Associates Degree.

Education & Experience Preferred:

• Bachelor degree preferred
• 1 year Previous healthcare or patient service experience preferred
• 1 year Experience in audiology or hearing healthcare preferred
• 1 year Experience supporting hearing aid devices and workflows preferred

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Jefferson University Physicians

Primary Location Address

10800 Knights Road, Philadelphia, Pennsylvania, United States of America