Forward Deployed Engineer

Role Description

This role is US Remote — Forward Deployed Engineers spend approximately 50% of their time on-site at customer facilities across North America.

As a Forward Deployed Engineer (FDE), you work directly with manufacturers to design, build, and deploy solutions on Tulip's Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions.

You will embed with customers at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations.

Qualifications

• 8+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with 4+ years in customer-facing or consulting capacities
• Hands-on experience with Operations Technology — MES, ERP, quality, or production systems — including architecture and implementation
• Proven ability to integrate shop-floor systems and devices (PLCs, machine data, production context) in manufacturing environments
• Strong understanding of manufacturing workflows, quality, traceability, and operational constraints; able to walk a shop floor and identify improvement opportunities independently
• Track record of leading complex technical initiatives end-to-end in ambiguous, customer-facing environments
• Willingness to travel up to 50% to customer sites; BS in Engineering or equivalent experience

Requirements

• Customer-Embedded Solution Delivery
• Partner with plant-level and corporate stakeholders (operators, engineers, IT, quality, operations leadership) to design, build, and deploy Tulip solutions on-site
• Integrate Tulip with shop-floor systems including PLCs, MES, ERP, and quality systems, working with machine data, events, and production context
• Deploy solutions into live production environments with minimal disruption, troubleshooting issues that span software, data, and operational workflows
• Technical Leadership
• Serve as the technical authority during customer deployments, advising on architecture, scalability, security, and reliability in regulated or high-availability environments
• Lead complex implementations end-to-end, communicating clearly with both technical and operations stakeholders
• Document solutions and share learnings across the FDE team and broader Tulip organization
• Product & Platform Feedback
• Represent the voice of the customer to Product and Engineering, influencing roadmap and feature design
• Help generalize customer-specific solutions into reusable product capabilities
• Contribute to internal process development, best practices, and cross-team collaboration

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office