Member Services Support Specialist

Member Services Support Specialist (Temporary)

Helping Good Dogs Do Great Work—One Paw Print at a Time

Department: Member Services

Employment Type: 30 Hours/Week, Temporary

Work Location: 100% On Site

Reports To: Office Manager / Executive Director

Position Summary

Are you the kind of person who loves keeping things organized, enjoys helping others, and believes behind the scenes work is just as important as center stage moments?

The Member Services Support Specialist is a vital part of our pack—keeping tails wagging by ensuring our members, Tester/Observers, facilities, and the public receive prompt, friendly, and accurate support. From fulfillment and shipping to inventory and member communications, this role helps keep our mission moving forward smoothly and efficiently.

If you’re detail oriented, dependable, and excited to support an organization dedicated to therapy dogs and the people they serve—this may be your perfect fit.

What You’ll Be Doing

Member Communications & Support

• Serve as a friendly, first point of contact for member questions via phone and email

• Respond to inquiries with professionalism and care, routing complex issues to the right team members

• Manage correspondence related to certificates, visit documentation, appreciation requests, and general member needs

• Support members, Tester/Observers, and facilities with a warm, service oriented approach that reflects our values

Fulfillment & Shipping (a.k.a. Making the Magic Happen)

• Handle daily outbound fulfillment including Shopify orders, T/O packets, handbooks, applications, booth and promotional materials

• Process incoming mail and prepare outgoing shipments on behalf of staff

• Ensure the right items go out the door—on time and accurately

Inventory & Supply Management

• Keep merchandise and office supplies organized, stocked, and easy to find

• Monitor inventory levels and submit replenishment requests on schedule

• Prepare packets, certificates, tags, and other materials that keep operations running smoothly

General Operations

• Participate in cross training to support team coverage and continuity

• Lend a paw with other duties as assigned by the Office Manager or Executive Director

What We’re Looking For

Interpersonal & Communication Skills

• Friendly, patient, and professional in all interactions

• Comfortable communicating with members, Tester/Observers, board members, and staff

• Able to balance warmth with accuracy and efficiency

Organization & Work Style

• Exceptionally organized with strong attention to detail

• Self motivated, reliable, and able to independently manage recurring tasks

• Enjoys working both independently and as part of a collaborative team

Technical Skills

• Proficient in Google Workspace or Microsoft Office ; comfortable learning new systems

• Experience with order fulfillment platforms (like Shopify) or shipping systems is a plus

• Experience with CRM or membership databases preferred

Content Knowledge

• Interest in therapy dogs and animal assisted activities strongly preferred

• Willingness to learn and follow organizational rules, procedures, and philosophy

Why Join Our Pack?

You’ll be part of a mission driven organization where your work directly supports therapy dog teams making a positive difference every day. If you love organization, service, and being part of something meaningful—we’d love to meet you.

Pay Details: $17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.