Front Office Assistant

Job Type Full-time Description Position Summary: [Practice Name] is a well-established oral and maxillofacial surgery practice in Elmhurst, Illinois, committed to delivering exceptional, patient-centered care. We're seeking a dependable, organized, and customer-focused Front Office Assistant to join our team. As the first point of contact for our patients, you'll play a key role in providing exceptional service and ensuring smooth front desk operations. You'll handle scheduling, manage patient records, verify insurance, and process payments while maintaining a welcoming, efficient reception area. This is a floating position, splitting time between our Elmhurst office (Monday, Wednesday, Friday) and our Libertyville office (Tuesday, Thursday). Patient Check-In & Scheduling Warmly greet and check in patients upon arrival. Schedule, confirm, and manage patient appointments to maximize efficiency. Clearly communicate appointment details, preparation instructions, and office policies. Coordinate follow-up visits and rescheduling as needed. Front Desk Operations Answer and route incoming calls in a professional, friendly manner. Ensure all required paperwork, including consent forms, is completed and accurate. Maintain a clean, organized, and well-stocked reception area. Insurance & Financial Duties Collect and verify insurance information, eligibility, and plan benefits. Communicate potential out-of-pocket costs to patients. Collect co-pays, deductibles, and payments at time of service. Partner with the billing team to ensure accurate claims processing. Clinical & Safety Support Understand relevant medical history sufficiently to alert doctors to issues that may affect oral surgery. Maintain awareness of and adherence to infection control protocols. Assist discharge personnel with post-operative instructions and emergency management as needed. Maintain current CPR certification (training provided by employer). Administrative Support Accurately enter patient data and keep records updated in the practice management system. Scan, file, and organize documents in compliance with HIPAA regulations. Support clinical staff in maintaining smooth patient flow throughout the day. Assist in training new employees when indicated. Qualifications Education & Experience High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Prior experience in a dental, oral surgery, or medical office preferred. Familiarity with insurance verification and medical/dental terminology is a plus. Technical Skills Proficiency with practice management software (WinOMS, Dentrix, Eaglesoft, or similar). Microsoft Office Suite skills (Word, Excel, Outlook). Strong data entry accuracy. Soft Skills Excellent interpersonal and customer service skills. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment. Bilingual skills are a plus. Maintain a presentable, professional appearance. Benefits 401(k) with 3% Safe Harbor Contribution Health, dental, vision, and life insurance Paid time off and sick leave Flexible spending account Uniform allowance On-the-job training and career growth opportunities Schedule Elmhurst – Monday, Wednesday, Friday | Libertyville – Tuesday, Thursday #J-18808-Ljbffr Allied OMS